Restaurant Manager

FAENA; New York (NY); On-site; USD 85,000; Full time

Job summary

FAENA is looking for a Restaurant Manager to lead service operations at their New York location. The role involves overseeing front-of-house staff, ensuring guest satisfaction, and maintaining service standards. Ideal candidates will have leadership experience in hospitality and a strong commitment to guest engagement.

Qualifications

• Experience in service management and guest relations.
• Ability to lead and engage front-of-house staff.
• Strong understanding of hospitality service standards.

Responsibilities

• Lead and manage floor service during assigned shifts.
• Monitor table status and coordinate with kitchen/bar teams.
• Supervise service staff and provide coaching.

Skills

Leadership

Customer Service

Conflict Resolution

Job description

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Job Description

The Restaurant Manager is responsible for overseeing service operations during assigned shifts, ensuring a seamless and elevated guest experience throughout the restaurant. This role supervises front-of-house staff, supports team training and development, and acts as the first point of contact for guest recovery. The Floor Manager is expected to lead by example, uphold La Boca service standards, and ensure that the energy and flow of the floor align with the restaurant’s cultural and service ethos.

This full-time position offers an annual compensation of $85,000.

Duties and Responsibilities

• Lead and manage floor service during assigned shifts, ensuring all guest touchpoints meet or exceed expectations.
• Monitor table status, service timing, and pacing in coordination with kitchen and bar teams.
• Ensure all team members adhere to uniform and grooming standards.
• Conduct pre-shift meetings to communicate daily updates, specials, and priorities.
• Greet guests and engage throughout service to ensure satisfaction and anticipate needs.
• Manage guest complaints and concerns, resolving issues with discretion and warmth.
• Monitor reservation flow and coordinate with hosts on seating efficiency.
• Supervise servers, assistant servers, and hosts during service.
• Provide coaching and support to maintain service quality and morale.
• Identify training needs and collaborate with leadership for development plans.
• Uphold a team culture of accountability, support, and collaboration.
• Assist with opening and closing procedures.
• Ensure completion of side work, cleaning checklists, and daily logs.
• Monitor supply levels and communicate inventory needs to management.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Business Consulting and Services, Hospitality

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