Restaurant Manager

RIVER MERCHANT LLC; Kent (OH); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible schedule

Employee discounts

Bonus based on performance

Training & development

Free food & snacks

Free uniforms

Job summary

The River Merchant in Kent, OH is seeking an experienced full-time Restaurant Manager to lead daily operations of a premier riverfront dining venue. You will oversee service, food quality, and sanitation, while coaching staff and coordinating with kitchen and bar teams.

Starting hourly rate is $25.00 with opportunities for advancement. Schedule averages 40–45 hours per week across morning, midday, and evening shifts; we emphasize teamwork, training, and exceptional guest experiences.

Qualifications

• High school diploma or GED.
• Experience in restaurant management is required.
• Reliable transportation to Kent, OH.

Responsibilities

• Lead team in providing exceptional customer service.
• Adhere to health and safety rules and regulations.
• Develop and coordinate marketing efforts and community events.
• Oversee daily operations, including service, food quality, and sanitation standards.
• Manage shifts and address staff and guest inquiries.
• Coordinate with kitchen and bar to ensure task completion.
• Oversee opening/closing procedures and shift paperwork.
• Resolve issues for staff and guests.
• Coach team members to drive performance and growth.
• Collaborate with leadership to maintain standards.

Skills

Team leadership

Excellent communication

Hospitality focus

Organizational skills

Decision making

Education

High school diploma/GED

Tools

POS software

Microsoft Office

Job description

Benefits:

Employee discounts

Health insurance

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Vision insurance

Benefits/Perks

Flexible Scheduling

Competitive Compensation

Career Advancement Opportunities

Health, vision, and dental insurance available after 90 days

Employee discounts on food, beverage, and retail

Closed on 8 Major Holidays:

New Year's Day

Easter Sunday

Memorial Day

July 4th

Labor Day

Thanksgiving

Christmas Eve & Day

Bonus Opportunities

Paid Training

Job Summary

Thank you for your interest in being a Restaurant Manager at The River Merchant.

Established in 2019, The River Merchant is Kent's premier riverfront restaurant, known for our hospitable staff, crafted beverage program, curated wine selections, and chef-inspired cuisine. We pride ourselves on delivering a memorable dining experience featuring a well designed interior and seasonal patio that overlooks the Cuyahoga River.

At The River Merchant, we are building a cohesive team and seeking a leader who is fully committed to excellence and our shared vision. Our management team is fair, united, and prioritizes mutual respect and integrity over people-pleasing. We expect our managers to lead by example, hold one another accountable, and foster a positive environment by leading from the front.

We are seeking an experienced full-time Restaurant Manager to join our team at The River Merchant. We are seeking a dependable, diligent, and communicative leader who remains calm under pressure and is committed to our team goals. While we require prior experience, we are dedicated to providing ongoing training to ensure success within our specific system.

We value individuals who take ownership of their mistakes and use them as opportunities for growth and collaborative problem-solving. Success in this role requires a dedication to continuous training, constant communication, and a high level of attention to detail- including the importance of learning the names of our employees, vendors, and regular guests.

While we ask that professional responsibilities remain the focus during work hours, we are committed to supporting your personal growth through open and honest dialogue.

Position Overview:

Compensation: Starting hourly rate of $25.00, with room for financial and career growth.

Schedule: Approximately 40-45 hours per week, with flexibility and mutual support among the management team. Shifts include morning (8:30 AM - 4:30 PM), mid (12:00 PM - 8:00 PM), and night (4:00 PM - 12:00 AM).

Duties and Responsibilities:

Lead team in providing exceptional customer service

Adhere to all health and safety rules and regulations

Develop and coordinate marketing efforts and community events

Create a positive work environment built on teamwork and accountability

Overseeing daily operations, including service, food quality, and sanitation standards while ensuring consistent excellence through hands-on leadership

Managing shifts and addressing staff and guest inquiries

Coordinating with departments (kitchen, bar, etc.) to ensure task completion

Overseeing proper service, opening/closing procedures, and shift paperwork

Professionally resolve issues for both staff members and guests as they arise

Support and coach team members to drive performance and growth

Collaborate with leadership to maintain company operational standards

Success Standards:

Create and implement comprehensive training programs for all front-of-house team members, including hosts, servers, bartenders, barbacks, and support staff

Develop onboarding systems and training materials for new hires

Conduct regular training sessions focused on hospitality, service standards, sales, communication, product knowledge, and operational excellence

Observe service execution and provide real-time coaching and feedback

Team Leadership & Culture:

Hire, coach, mentor, develop front-of-house team members and conduct periodic performance reviews

Foster a positive, professional, and accountable culture

Lead by example through visible, hands-on leadership

Uphold high standards of professionalism, appearance, urgency, and hospitality

Requirements:

High school diploma/GED

Previous restaurant management experience

Reliable transportation to Kent, OH

High integrity with an excellent attendance record

Ability to perform physical tasks, including lifting up to 50 lbs. and working in varying temperatures

Strong strategic thinking, decision-making, and conflict-resolution skills

Strong leadership, communication, and interpersonal skills

Excellent organization and time management abilities

Familiarity with Microsoft Office, restaurant management software, and POS software

Passion for hospitality and delivering exceptional guest service

Ability to thrive in a fast-paced, team-oriented environment

If you believe your goals align with ours and you want to grow alongside the business, we would love to discuss how you can contribute to our team. We look forward to hearing from you!