Restaurant Manager

Counter Service; City of Niagara Falls (NY); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Health insurance

Dental insurance

Paid time off

Career growth

Referral bonuses

Job summary

Counter Service is seeking a Restaurant Manager in New York to lead daily operations, ensure food quality, and drive guest satisfaction. You’ll oversee staffing, inventory, and performance, while enforcing brand standards and DOH compliance in a fast-paced environment.

Join a chef-led, fast-growing restaurant concept with weekly pay, health and dental insurance, and opportunities for career growth. Immediate start and full-time commitment expected.

Qualifications

• 1+ years of restaurant management experience in quick-service, fast-casual, or full-service.
• Strong understanding of restaurant operations including staffing, inventory, and customer service.
• Leadership skills with the ability to motivate and manage a team.
• Excellent problem-solving and decision-making abilities in a fast-paced environment.
• Experience using restaurant technology systems (POS, scheduling software, inventory tracking).
• Ability to work a flexible schedule, including weekends, nights, and holidays.
• NYC Food Protection Certificate and NYC Food Handlers Certificate are required.
• Strong English communication skills (verbal & written).

Responsibilities

• Lead pre-shift meetings and ensure the team is prepped, aligned, and motivated.
• Actively manage the flow of service and guest experience.
• Make real-time decisions to optimize throughput (flex staff as needed).
• Monitor line pacing, timing expectations, order times, and adjust staffing as needed.
• Ensure food is consistently prepared and presented to brand standards.
• Enforce cleanliness, organization, and DOH compliance during all service hours.
• Jump in where needed (bagging, build line, finish line, etc), and model always hustle.
• Schedule team members based on forecasted sales while maintaining labor targets.
• Conduct regular inventory counts and manage ordering to avoid waste and stockouts.
• Review and analyze key metrics (labor %, COGS, throughput, order times, and guest feedback).
• Uphold brand protocols and systems, ensuring alignment with other locations.
• Interview, hire, onboard, and train new team members.
• Deliver coaching and progressive discipline where needed.

Job description

Position Summary

As a Restaurant Manager, you are the operational leader of your location—responsible for team performance, throughput, food quality, guest experience, labor, and overall presentation. You ensure efficient, consistent operations that align with brand standards, while fostering a strong team culture and developing future leaders.. .

ROLE DURING SERVICE

• Lead pre-shift meetings and ensure the team is prepped, aligned, and motivated.
• Actively manage the flow of service and guest experience.
• Make real-time decisions to optimize throughput (flex staff as needed).
• Monitor line pacing, timing expectations, order times, and adjust staffing as needed.
• Ensure food is consistently prepared and presented to brand standards.
• Enforce cleanliness, organization, and DOH compliance during all service hours.
• Jump in where needed (bagging, build line, finish line, etc), and model *always hustle* standard.

ADMINISTRATIVE & OPERATIONAL RESPONSIBILITIES

• Schedule team members based on forecasted sales while maintaining labor targets.
• Conduct regular inventory counts and manage ordering to avoid waste and stockouts.
• Review and analyze key metrics (labor %, COGS, throughput, order times, and guest feedback).
• Uphold brand protocols and systems, ensuring alignment with other locations.
• Interview, hire, onboard, and train new team members.
• Deliver coaching and progressive discipline where needed.

Required & Preferred Qualifications

• 1+ years of restaurant management experience (quick-service, fast-casual, or full-service).
• Strong understanding of restaurant operations, including staffing, inventory, and customer service.
• Leadership skills with the ability to motivate and manage a team.
• Excellent problem-solving and decision-making abilities in a fast-paced environment.
• Experience using restaurant technology systems (POS, scheduling software, inventory tracking).
• Ability to work a flexible schedule, including weekends, nights, and holidays.
• Must have NYC Food Protection Certificate and NYC Food Handlers Certificate (Required).
• Strong English communication skills (verbal & written).

Benefits

• Competitive salary with weekly pay.
• Health & dental insurance.
• Paid time off.
• Career growth opportunities – be part of a fast-growing, chef-led restaurant brand.
• Employee referral bonuses

• Experience: Required
• Employment: Full-time
• Salary: $70,000 – $85,000 yearly
• Starting time: Immediate start!

About Counter Service

Counter Service is a sandwich-y spot riffing on the culinary culture of NYC and putting it on bread. Good bread.. . Founded by Steve Ells (the visionary behind Chipotle) alongside fine-dining chefs, Counter Service was built to revolutionize