Open Call - Team Lead, 9/1 & 9/4 3-5 PM

Counter Service; New York (NY); On-site; USD 32,000 - 34,000; Full time

Job summary

Counter Service, a chef-driven NYC restaurant concept, seeks a Restaurant Lead to manage shifts and develop the team while delivering exceptional guest experiences. You will help maintain labor targets, oversee food quality, and support operations as the path to future management growth.

The role requires 1–2 years in food service, strong organizational skills, and a passion for hospitality. Flexible availability, including nights and weekends, is essential for success in a fast-paced

Qualifications

• 1-2 years of restaurant or food service experience, shift lead or supervisory experience a plus.
• Strong organizational and communication skills.
• Calm under pressure and able to multitask in a high-volume environment.
• Passion for food, hospitality, and team development.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Lead daily operations during shifts to ensure on-time service.
• Monitor food preparation and presentation for consistency and safety.
• Train and coach team members in performance and quality.
• Assist with inventory, prep lists, and coordinating labor.
• Maintain reliable attendance and support management on deployment.

Skills

Leadership

Communication

Multitasking

Team development

Education

NYC Food Protection Certificate (preferred or willingness to obtain)

Job description

About Us

Counter Service is an innovative, chef-driven restaurant brand founded by Steve Ells, the visionary behind Chipotle. We are looking for a Restaurant Lead to help drive excellence. We’re seeking passionate, detail-oriented leaders to help drive excellence in our restaurant operations. As a Restaurant Lead, you’ll play a key role in managing shifts, developing team members, and ensuring exceptional guest experiences—while preparing to grow into a future management role.

What You'll Do

Lead Daily Operations

• Manage restaurant operations during assigned shifts, ensuring smooth, on-time service.
• Open and/or close the restaurant following company procedures and checklists.
• Troubleshoot customer concerns and provide timely, effective solutions.
• Support the Restaurant Manager in maintaining labor targets, shift flow, and overall team coordination.

Drive Food Quality & Safety

• Monitor food preparation and presentation for consistency and excellence.
• Conduct line checks and taste through the line daily to uphold food standards.
• Train team members on tasting protocols and quality control practices.
• Ensure full compliance with NYC Department of Health regulations and sanitation standards.

Team Development & Training

• Onboard and train new team members; support skill development across roles.
• Deliver in-the-moment coaching and performance feedback.
• Foster a positive, high-hustle, and respectful team culture.

Support Administrative & Operational Needs

• Write and update prep lists based on par levels, sales, and menu needs.
• Assist with inventory tracking, placing orders, and receiving deliveries when delegated.
• Collaborate with management on team deployment to optimize service and labor.

Attendance & Reliability

• Maintain consistent and dependable attendance in alignment with scheduled shifts. Arrive on time, prepared, and ready to contribute to a high-functioning production environment.

What We’re Looking For

• 1-2 years of restaurant or food service experience (shift lead or supervisory experience a plus).
• Strong organizational and communication skills.
• Calm under pressure, comfortable multitasking in a high-volume environment.
• A true team player who leads by example and hustles.
• Passion for food, hospitality, and team development.
• NYC Food Protection Certificate (preferred or willingness to obtain).
• Flexible availability, including nights, weekends, and holidays.
• Fast food or quick-service restaurant experience

Experience: Required
Employment: Full-time
Salary: $23 - $25 hourly

About Counter Service: Counter Service is a sandwich-y spot riffing on the culinary culture of NYC and putting it on bread. Good bread. Founded by Steve Ells (the visionary behind Chipotle) alongside fine-dining chefs, Counter Service was built to revolutionize