Restaurant Logistics & Franchise Support Lead

JINYA Holdings Inc.; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

JINYA Holdings Inc. in Los Angeles is seeking a Restaurant Logistic Support Manager to blend franchise support with hands-on logistics, inventory, and menu management.

The role requires proactive problem solving, attention to detail, and the ability to coordinate with franchisees, vendors, and internal teams to keep operations smooth. You will manage onboarding, invoicing, packaging, shipping, and reconciliation, while supporting process improvements and escalation of complex issues.

Qualifications

• Fluent in English.
• Japanese language skills are a plus.
• Proficient in Excel.
• Ability to lift and handle items up to 50 pounds regularly as part of packaging and logistics tasks.
• Strong attention to detail with experience in logistics, inventory, or operations support.
• Excellent communication and interpersonal skills.
• Comfortable working in a dynamic environment with shifting priorities.

Responsibilities

• Serve as a primary point of contact for franchisees, vendors, suppliers, and internal teams.
• Lead franchise support through onboarding and ongoing operational inquiries.
• Manage inventory and invoicing for smallwares and related materials.
• Oversee packaging and shipping operations, including preparing items for shipment and tracking.
• Conduct financial reconciliation tied to shipped goods and inventory.
• Coordinate menu updates including: proofing menu content for accuracy and error prevention.
• Alerting and aligning internal cross-functional teams around deadlines and impacts.
• Support documentation and process changes to improve the franchise experience.
• Act as escalation point for complex issues requiring senior operational judgment.

Skills

Fluent in English

Japanese a plus

Tools

Excel

Job description

JINYA Holdings Inc. in Los Angeles is seeking a Restaurant Logistic Support Manager to blend franchise support with hands-on logistics, inventory, and menu management.

The role requires proactive problem solving, attention to detail, and the ability to coordinate with franchisees, vendors, and internal teams to keep operations smooth. You will manage onboarding, invoicing, packaging, shipping, and reconciliation, while supporting process improvements and escalation of complex issues.