Franchise Support Coordinator

Socket.dev; Los Angeles (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

JINYA FRANCHISE INC. Woodland Hills, CA is seeking a Senior Support Specialist to play a key operational role in supporting our franchise system.

This position blends franchise support with hands-on logistics, inventory, menu management, and cross-functional coordination. The ideal candidate is proactive, detail-oriented, and comfortable handling both hands-on operational work and computer-based tasks, including inventory tracking, packing, shipping, and financial reconciliation tied to shipped

Qualifications

• Fluent in English; Japanese a plus.
• Proficient in Excel.
• Ability to lift and handle items up to 50 pounds regularly as part of packaging and logistics tasks.
• Strong attention to detail with experience in logistics, inventory, or operations support.
• Excellent communication and interpersonal skills.
• Comfortable working in a dynamic environment with shifting priorities.

Responsibilities

• Serve as a primary point of contact for franchisees, vendors, suppliers, and internal teams.
• Lead franchise support through onboarding and ongoing operational inquiries.
• Manage inventory and invoicing for smallwares and related materials.
• Oversee packaging and shipping operations, including preparing items for shipment and tracking.
• Conduct financial reconciliation tied to shipped goods and inventory.
• Coordinate menu updates including: Proofing menu content for accuracy and error prevention.
• Alerting and aligning internal cross-functional teams around deadlines and impacts.
• Support documentation and process changes to improve the franchise experience.
• Act as escalation point for complex issues requiring senior operational judgment.

Skills

English fluency

Japanese a plus

Excel

Lifting up to 50 pounds

Attention to detail

Communication skills

Adaptability to dynamic environment

Tools

Excel

Job description

Job Details: Job Location: JINYA FRANCHISE INC - Woodland Hills, CA, Salary Range: $75000.00 - $85000.00Salary/year, Senior Support Specialist

We are looking for a Senior Support Specialist to play a key operational role in supporting our franchise system. This position blends franchise support with hands-on logistics, inventory, menu management, and cross-functional coordination. The ideal candidate is proactive, detail-oriented, and comfortable handling both hands-on operational work and computer-based tasks.

Core Responsibilities

• Serve as a primary point of contact for franchisees, vendors, suppliers, and internal teams.
• Lead franchise support through onboarding and ongoing operational inquiries.
• Manage inventory and invoicing for smallwares and related materials.
• Oversee packaging and shipping operations, including preparing items for shipment and tracking.
• Conduct financial reconciliation tied to shipped goods and inventory.
• Coordinate menu updates including: Proofing menu content for accuracy and error prevention.
• Alerting and aligning internal cross-functional teams around deadlines and impacts.
• Support documentation and process changes to improve the franchise experience.
• Act as escalation point for complex issues requiring senior operational judgment.

Preferred Qualifications

• Fluent in English, Japanese a plus
• Proficient in Excel.
• Ability to lift and handle items up to 50 pounds regularly as part of packaging and logistics tasks.
• Strong attention to detail with experience in logistics, inventory, or operations support.
• Excellent communication and interpersonal skills.
• Comfortable working in a dynamic environment with shifting priorities.

Qualifications: Senior Support SpecialistWe are looking for a Senior Support Specialist to play a key operational role in supporting our franchise system. This position blends franchise support with hands-on logistics, inventory, menu management, and cross-functional coordination. The ideal candidate is proactive, detail-oriented, and comfortable handling both hands-on operational work and computer-based tasks.

Core Responsibilities

• Serve as a primary point of contact for franchisees, vendors, suppliers, and internal teams.
• Lead franchise support through onboarding and ongoing operational inquiries.
• Manage inventory and invoicing for smallwares and related materials.
• Oversee packaging and shipping operations, including preparing items for shipment and tracking.
• Conduct financial reconciliation tied to shipped goods and inventory.
• Coordinate menu updates including: Proofing menu content for accuracy and error prevention.
• Alerting and aligning internal cross-functional teams around deadlines and impacts.
• Support documentation and process changes to improve the franchise experience.
• Act as escalation point for complex issues requiring senior operational judgment.

Preferred Qualifications

• Fluent in English, Japanese a plus
• Proficient in Excel.
• Ability to lift and handle items up to 50 pounds regularly as part of packaging and logistics tasks.
• Strong attention to detail with experience in logistics, inventory, or operations support.
• Excellent communication and interpersonal skills.
• Comfortable working in a dynamic environment with shifting priorities.