Restaurant Leader - People-First Assistant Manager

burgerking; Matteson (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund

Discount program

Provider finder/cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Burger King in Matteson, IL is seeking a Restaurant Supervisor to guide a fast-paced team and ensure exceptional guest experiences. You will support daily operations, coach staff, and align with the General Manager to meet service and financial goals.

The role emphasizes training, scheduling, quality controls, and maintaining a welcoming, clean restaurant. Flexibility to work all shifts is required, with opportunities for growth within the franchise.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop servant leaders—put your people and restaurant first.
• Create memorable experiences with high-quality guest service.
• Maintain balance between guest experience and financial goals.
• Welcome new team members and provide training.
• Lead team huddles to motivate and inform the team.
• Ensure ongoing training and coaching for team members.
• Build shift supervisor capability and prepare for the next level.
• Consistency in recognizing the team and celebrating success.
• Coach brand service behaviors: train, observe, provide feedback.
• Monitor speed of service to meet guest expectations.
• Ensure welcoming, clean restaurant environment.
• Ensure product quality and operations standards are met.
• Partner with the GM to improve guest metrics with action plans.
• Review sales and scheduling to meet QSC standards.
• Ensure accurate daily numbers, cash handling, and HACCP logs.
• Review inventory and orders; implement cost controls.
• Monitor people charts and production planning; adjust as needed.
• Create and monitor schedules; manage onboarding for new hires.
• Implement action plans addressing employee needs and operational assessments.

Skills

Guest service skills

Fast-paced environment

Effective communication

Team leadership

Education

High school diploma or equivalent

Job description

Burger King in Matteson, IL is seeking a Restaurant Supervisor to guide a fast-paced team and ensure exceptional guest experiences. You will support daily operations, coach staff, and align with the General Manager to meet service and financial goals.

The role emphasizes training, scheduling, quality controls, and maintaining a welcoming, clean restaurant. Flexibility to work all shifts is required, with opportunities for growth within the franchise.