Restaurant Leader: Elevate Guest Experience & Ops Master

Hunter Super Techs - TurnPoint; Town of Gainesville (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Dunkin in New York seeks a General Restaurant Manager to lead a fast-paced team and ensure exceptional guest experiences while upholding brand standards. You will oversee daily operations, staffing, training, and safety, and partner with the franchisee to drive sales and efficiency.

The role requires strong leadership, financial acumen, and a hands-on approach to coaching, scheduling, inventory, and customer service, with a focus on community engagement and continuous improvement.

Qualifications

• Experience leading teams in fast-paced environments.
• Strong guest service mindset and coaching ability.
• Ability to train staff and manage schedules effectively.

Responsibilities

• Recruit, hire, train and supervise restaurant team members.
• Oversee opening/closing, cash handling, inventory and brand standards.
• Ensure health, safety and sanitation compliance.
• Drive guest satisfaction, monitor feedback and implement improvements.
• Control food and labor costs to maximize profitability.

Skills

Leadership

Guest focus

Team training

Communication

Time management

Problem solving

Education

College Degree preferred

Job description

Dunkin in New York seeks a General Restaurant Manager to lead a fast-paced team and ensure exceptional guest experiences while upholding brand standards. You will oversee daily operations, staffing, training, and safety, and partner with the franchisee to drive sales and efficiency.

The role requires strong leadership, financial acumen, and a hands-on approach to coaching, scheduling, inventory, and customer service, with a focus on community engagement and continuous improvement.