Restaurant General Manager - Lead Guest Experience & Operations

Hunter Super Techs - TurnPoint; Gates Center (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Dunkin' restaurant in New York seeks a General Restaurant Manager to lead daily operations, mentor the team, ensure guest satisfaction, and uphold brand standards.

You will manage opening/closing, inventory, and safety, develop staff through coaching, and drive profitable top-line results while maintaining a welcoming, fast-paced environment.

This role requires strong leadership, communication, and a hands-on approach to service, with a focus on teamwork and continuous improvement.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Recruit, hire, train and supervise restaurant team members.
• Foster a positive work environment and coach staff.
• Oversee opening and closing procedures and cash handling.
• Monitor food safety, sanitation and brand standards.
• Drive guest satisfaction by delivering friendly service.
• Control costs, manage inventory and waste.

Skills

Leadership

Team Management

Training & Coaching

Customer Service

Financial Management

Education

College Degree preferred

Job description

Dunkin' restaurant in New York seeks a General Restaurant Manager to lead daily operations, mentor the team, ensure guest satisfaction, and uphold brand standards.

You will manage opening/closing, inventory, and safety, develop staff through coaching, and drive profitable top-line results while maintaining a welcoming, fast-paced environment.

This role requires strong leadership, communication, and a hands-on approach to service, with a focus on teamwork and continuous improvement.