Restaurant Lead - Fast-Paced Guest Experience Leader

SmartRecruiters, Inc.; Dallas (TX); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Benefits

Job summary

American Girl Retail, Inc is seeking a Restaurant Lead for the Dallas location. This full-time role reports to the Restaurant Manager and supports daily operations, staff leadership, and delivering exceptional dining experiences.

You’ll supervise service standards, assist with scheduling, and partner with store leadership to ensure guest satisfaction and smooth operations in a fast-paced retail dining environment.

Qualifications

• Restaurant experience in a high-volume, fast-paced environment with front and back of house exposure.
• Experience working with children is preferred.
• State sanitation, ServSafe and safe alcohol certifications are preferred.

Responsibilities

• Oversee staffing, coaching/training, purchasing/vendor relations, inventories, and food/beverage service standards.
• Assist in achieving department revenue and expense goals.
• Ensure customer satisfaction and resolve service issues.
• Maintain food quality, handle dietary requests and perform tasks in the absence of leadership.
• Collaborate with restaurant/store teams to deliver events and programs.

Skills

Restaurant experience

Front of house

Back of house

Customer service

Education

ServSafe

State Sanitation Certification

Safe Alcohol Certification

Tools

Microsoft Office

InfoGenesis

Zomato

JTech paging

POS systems

Inventory systems

Job description

American Girl Retail, Inc is seeking a Restaurant Lead for the Dallas location. This full-time role reports to the Restaurant Manager and supports daily operations, staff leadership, and delivering exceptional dining experiences.

You’ll supervise service standards, assist with scheduling, and partner with store leadership to ensure guest satisfaction and smooth operations in a fast-paced retail dining environment.