Multi-Unit Restaurant Systems Lead

Level99; Boston, Northern (MA, KY); Hybrid; USD 90,000 - 105,000; Full time

Job summary

Level99 is looking for a Systems Operations Manager to own the technology that keeps our venues running smoothly. In this hybrid role, you'll be the go-to expert for our POS, inventory, and reporting systems - including Toast and xtraCHEF - ensuring every location operates accurately and efficiently.

You'll partner closely with Operations, Finance, F&B, and IT teams to solve problems in real time, roll out new tools, and lead technology setup for new venue openings.

Qualifications

• 5+ years of experience in restaurant systems or hospitality technology.
• Hands-on Toast POS expertise, including Toast Web and multi-location setup.
• Experience integrating Toast and xtraCHEF with third-party platforms.
• Ability to manage complex, multi-unit operations and competing priorities.

Responsibilities

• Manage POS, inventory, and reporting systems across all locations.
• Be the primary contact for restaurant system support via Jira.
• Own inventory, recipe, and costing systems and day-to-day xtraCHEF maintenance.
• Build training materials and roll out new systems, features, and upgrades.
• Deliver accurate weekly performance reports and Finance scorecards.
• Manage vendor relationships and oversee the technology budget.
• Lead systems planning and technology roadmapping with Finance, Operations, F&B, and IT.
• Own technology setup for new venue openings from planning through go-live.

Skills

Restaurant systems

Toast POS

Toast Web

xtraCHEF integrations

Multi-location ops

Vendor management

Tools

Jira

Toast POS

xtraCHEF

Job description

Level99 is looking for a Systems Operations Manager to own the technology that keeps our venues running smoothly. In this hybrid role, you'll be the go-to expert for our POS, inventory, and reporting systems - including Toast and xtraCHEF - ensuring every location operates accurately and efficiently.

You'll partner closely with Operations, Finance, F&B, and IT teams to solve problems in real time, roll out new tools, and lead technology setup for new venue openings.