Restaurant Host

Hyatt Hotels Corporation; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Restaurant Host at Thompson Houston Hotel to deliver warm welcomes and smooth seating for guests. The role focuses on creating a positive first impression, guiding guests through seating, and sharing menu knowledge in a fast-paced, Forbes-standard environment.

The ideal candidate will lead by example, train team members, and ensure guest satisfaction while maintaining high service standards across all dining areas.

Qualifications

• Experience in restaurant hosting or guest services.
• Ability to manage seating and waitlists in a fast-paced setting.
• Strong communication and guest relations skills.

Responsibilities

• Welcome guests warmly and set the tone for their dining experience.
• Manage table assignments and seating flow to optimize service.
• Provide menu recommendations and knowledge of offerings.
• Be the final point of contact for guests and ensure satisfaction.
• Lead and train other hosts/hostesses to meet service standards.
• Coordinate with restaurant management to implement seating strategies.

Skills

Guest service

Table management

Menu knowledge

Team leadership

Communication

Education

Food Handler Certification

TABC certification

Tools

POS system

Job description

“When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. “

Thompson Houston is now recruiting for Restaurant Hosts. Join our hotel team at our new destination restaurant concept within Thompson Houston Hotel. This position is available to start immediately. The 3-meal dining venue includes an expanded 1-acre pool deck serving hotel guests and residents, luxury cabanas, private event spaces, indoor-outdoor dining areas and the best views of downtown. This restaurant is managed by Thompson Houston Hotel and Hyatt Hotels Corporation.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Thompson Restaurant Host is responsible for creating a positive first impression and enhancing the dining experience by providing friendly, efficient service. This leadership role involves welcoming guests, managing table accommodations, offering menu recommendations, and ensuring guest satisfaction. If you have experience as a restaurant host or hostess, your skills will be highly valued in this position.

Responsibilities

• Welcome guests in a warm and friendly manner, setting the tone for their dining experience.
• Manage table assignments and seating arrangements to optimize the dining room flow and guest satisfaction.
• Provide guests with menu recommendations and share knowledge about the restaurant’s offerings.
• Act as the final point of contact for guests, ensuring all their dining needs are met and their experience is satisfactory.
• Lead, train, and support other greeters and hosts/hostesses, ensuring they are equipped to meet service standards.
• Coordinate with the restaurant management team to implement efficient seating strategies and manage waitlists.
• Address and resolve any guest concerns promptly and professionally.
• Maintain a thorough knowledge of the restaurant's menu, special promotions, and operational details.
• Ensure that the greeter stand is organized and that an adequate stock of backup menus are readily available.
• Ensure that opening and closing greeter checklists and duties are being completed.
• Adhere to all sequence of service steps with a focus on maintaining Forbes Standards.
• A true desire to satisfy the needs of others
• Must be able to work in a fast-paced environment
• Valid Texas Food Handler’s Card and TABC certification
• Must have flexible work availability to include mornings, evenings, weekends, and holidays
• Refined verbal and written communication skills
• Minimum of 1 year of F&B supervisory experience is preferred
• Wine/beverage knowledge in an upscale environment preferred
• Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader

Wild Dunes Resort | Isle of Palms , SC , US

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