In-Room Dining Server

Hyatt Hotels Corporation; Houston (TX); On-site; USD 17,000 - 28,000; Full time

Job summary

Hyatt Hotels Corporation is seeking an In-Room Dining Server for Thompson Houston Hotel to support a relaunch of a new restaurant concept. This role requires serving guests, taking orders, and processing payments in a fast-paced hotel setting.

Join a dynamic team at Thompson Houston, with opportunities to grow in hospitality operations and guest services within the Hyatt portfolio.

Qualifications

• 1 year experience in a fast-paced environment.
• Liquor, wine & beer and food knowledge.
• Problem-solving and decision-making skills.
• Proactive attitude with strong organizational skills.
• Work cohesively with colleagues as part of a team.
• Flexible schedule - willing and able to work overnight shift duties that may include evenings, weekends and holidays.

Responsibilities

• Receives and inputs guest orders.
• Ensure receipt of orders by kitchen are correct.
• Delivers food and beverage orders and collects payments.
• Settles checks in the P.O.S. system according to Hotel specifications.
• Assists in the maintenance of the Room Service area and equipment, including retrieval of all equipment throughout the hotel.
• Handles complaints or challenges with a positive attitude

Skills

1-year experience

Liquor knowledge

Problem-solving

Proactive attitude

Teamwork

Flexible schedule

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Thompson Houston is now recruiting for In-Room Dining Server. Join our hotel team as we launch a new destination restaurant concept within Thompson Houston Hotel. This position is available to start immediately and will be a part of a new restaurant relaunch this summer. The 3-meal dining venue includes an expanded 1-acre pool deck serving hotel guests and residents, luxury cabanas, private event spaces, indoor-outdoor dining areas and the best views of downtown. This restaurant is managed by Thompson Houston Hotel and Hyatt Hotels Corporation.

In-Room Dining colleagues are responsible for recording guest food and/or beverage orders, offering menu suggestions, processing forms of payment for goods and services to include room charges and credit card.Our In Room Dining Attendants are a vital point of contact for the guest diningexperience and have the ability to ensure satisfaction. Other duties include general in room dining preparation, removal of serving trays from guestroom floors and maintaining a sanitary environment.

Responsibilities/Duties

• Receives and inputs guest orders.
• Ensure receipt of orders by kitchen are correct.
• Delivers food and beverage orders and collects payments.
• Settles checks in the P.O.S. system according to Hotel specifications.
• Assists in the maintenance of the Room Service area and equipment, including retrieval of all equipment throughout the hotel.
• Handles complaints or challenges with a positive attitude

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

• 1-year experience in a fast-paced environment
• Liquor, wine & beer and food knowledge
• Problem-solving and decision-making skills
• Proactive attitude with strong organizational skills
• Work cohesively with colleagues as part of a team
• Flexible schedule - willing and able to work overnight shift duties that may include evenings, weekends and holidays

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

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