Restaurant Guest Experience Supervisor

Reunion Ktchn Bar; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Health insurance

Free food & snacks

Job summary

A local restaurant in New York is seeking an Assistant Manager to oversee operations during shifts and enhance customer satisfaction. The ideal candidate will have experience in hospitality, strong communication skills, and the ability to lead a team. Responsibilities include assisting guests, managing complaints, and ensuring smooth service. Flexible working hours and problem-solving skills are essential for this role.

Qualifications

• Previous experience in a customer service or hospitality role required.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Problem-solving abilities.
• Leadership skills with the ability to motivate and support team members.
• Flexibility to work varied shifts.
• Ability to multitask and prioritize effectively.

Responsibilities

• Welcome and assist guests at the host station.
• Address customer complaints and rectify errors promptly.
• Assist with tasks to maintain a clean environment.
• Facilitate table service when necessary.
• Coordinate with the kitchen staff for special requests.
• Solicit feedback on customer experiences.
• Communicate significant feedback to the manager.
• Lead by example in customer service.

Skills

Strong communication skills

Problem-solving abilities

Leadership skills

Ability to multitask

Job description

A local restaurant in New York is seeking an Assistant Manager to oversee operations during shifts and enhance customer satisfaction. The ideal candidate will have experience in hospitality, strong communication skills, and the ability to lead a team. Responsibilities include assisting guests, managing complaints, and ensuring smooth service. Flexible working hours and problem-solving skills are essential for this role.