Restaurant Guest Experience Manager

Pyramid Burlington Management; Dartmouth (MA); On-site; USD 59,000 - 60,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Restaurant Manager to oversee the Hanover Inn's restaurant operations, ensuring guest satisfaction, high-quality food and beverage, and overall profitability. You will manage staff, inventory, standards, and efficient service across dining, kitchen, and FOH teams.

The ideal candidate has a Bachelor's degree in hospitality management and 2–4 years of restaurant management experience, with proficiency in POS systems.

Qualifications

• Bachelor's degree in hospitality management or related field preferred.
• 2–4 years of restaurant management experience.
• Experience with POS systems and restaurant management software preferred.
• Ability to multitask, problem solve, and work in a fast-paced environment.

Responsibilities

• Oversee daily restaurant operations, including dining service, reservations, and guest interactions.
• Coordinate smooth workflow between kitchen, bar and front-of-house teams.
• Monitor food and beverage quality, presentation and service standards.
• Ensure health, safety, sanitation and liquor-law compliance.
• Recruit, train, schedule and supervise restaurant staff.
• Collaborate with sales and culinary teams to develop promotions and seasonal offerings.

Skills

Multitasking

Problem solving

POS systems

Restaurant management

Education

Bachelor's degree in hospitality management

Job description

Pyramid Global Hospitality is seeking a Restaurant Manager to oversee the Hanover Inn's restaurant operations, ensuring guest satisfaction, high-quality food and beverage, and overall profitability. You will manage staff, inventory, standards, and efficient service across dining, kitchen, and FOH teams.

The ideal candidate has a Bachelor's degree in hospitality management and 2–4 years of restaurant management experience, with proficiency in POS systems.