Restaurant Guest Experience Host

Miraval Resorts & Spas; Tucson (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Complimentary room nights

Discounted staff room rates

Medical Insurance

Dental Insurance

Vision Insurance

401K with company match

Generous PTO

Paid sick time

Family bonding time

Adoption assistance

Tuition & Wellbeing reimbursement

Free meals during shift

Stock Purchase Plan

Access to resort facilities

Job summary

Miraval Arizona Resort and Spa is seeking friendly Restaurant Greeters to create a warm first and last impression for guests. You will manage seating flow, communicate guest needs, and assist with menu recommendations in a fast-paced, upscale resort setting.

Candidates should have strong customer service history, be able to work flexible shifts including nights and weekends, and be comfortable with POS systems and basic hospitality technology. Benefits are provided to eligible team members.

Qualifications

• Customer service experience required.
• Ability to work flexible shifts including nights, weekends and holidays.
• Knowledge of coffee, beer, wine and liquor preferred.
• Comfort with basic technology (phone, iPad, POS, radio).
• Experience in a fast-paced, full-service restaurant environment.

Responsibilities

• Assign and plan seating flow based on occupancy.
• Adhere to grooming standards and expectations in our business casual environment.
• Communicate dietary restrictions, allergens and special requests through the appropriate channel.
• Answer phone calls with Miraval standards and assist guests with needs and/or questions.
• Take note of to-go orders and input them through basic POS system.
• Attend to the cleanliness of the restaurant as needed.
• Keep area stocked with menus and silverware.
• Be knowledgeable of menu options and daily specials.
• Provide a friendly, warm, and genuine environment.
• Maintain communication with serving staff and leaders.
• Assist with side work duties as needed.
• Demonstrates adaptability and a collaborative spirit by supporting various Food and Beverage operations as needed, including restaurant service and banquet functions
• Accepts and fulfills additional responsibilities as assigned by leadership, acknowledging that duties may evolve and are not limited to those listed.

Skills

Guest service mindset

Verbal communication

Flexibility in shifts

Previous customer service experience

Full-service restaurant experience

Coffee, beer, wine knowledge

POS & basic tech

Stand for long periods

Tools

POS system

iPad

Radio

Job description

Miraval Arizona Resort and Spa is seeking friendly Restaurant Greeters to create a warm first and last impression for guests. You will manage seating flow, communicate guest needs, and assist with menu recommendations in a fast-paced, upscale resort setting.

Candidates should have strong customer service history, be able to work flexible shifts including nights and weekends, and be comfortable with POS systems and basic hospitality technology. Benefits are provided to eligible team members.