Restaurant GM: Profit, People & Guest Excellence Leader

Burger King; Gallup (NM); On-site; USD 60,000 - 85,000; Full time

Job summary

Burger King in United States (Gallup, NM) seeks a Restaurant General Manager to lead daily operations and drive profitability. You will manage a team including an Assistant Manager, Shift Coordinators, and Team Members (roughly 20–45 staff) under the District Manager’s guidance, ensuring guest satisfaction and operational excellence.

The GM will oversee P&L, staff development, local marketing, and adherence to brand standards while maintaining high guest service and a safe, compliant work

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required.
• 1-2 years of previous restaurant management experience.
• Strong understanding of P&L management & drivers of restaurant profitability.
• Ability to prioritize own and others' work and time to meet deadlines and objectives.
• Demonstrated leadership skills.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant.

Responsibilities

• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes.
• Reviews key P&L lines to increase profitability for the restaurant.
• Drives sales through proactive guest service, people development & operations management.
• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.
• Manages the guest experience through operations and timely response to Guest issues.
• Problem solves guest feedback systems to determine root-causes and develops action plans to address issues.
• Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives.
• Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team.
• On-boards new team members by training and guiding them through the certification process.
• Inspires the restaurant team by effectively managing individual and team recognition programs.
• Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team's capabilities and raise restaurant performance.
• Manages restaurant labor using optimal Manager staffing and Team Member scheduling.
• Enforces compliance with government regulations, employment laws, and BKC policies.
• Ensures that restaurant upholds operational and brand standards.
• Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary.

Skills

P&L management

Leadership skills

Guest service principles

Evenings weekends holidays

Priority & time management

Team management

Operational excellence

Education

High School Diploma or GED

Job description

Burger King in United States (Gallup, NM) seeks a Restaurant General Manager to lead daily operations and drive profitability. You will manage a team including an Assistant Manager, Shift Coordinators, and Team Members (roughly 20–45 staff) under the District Manager’s guidance, ensuring guest satisfaction and operational excellence.

The GM will oversee P&L, staff development, local marketing, and adherence to brand standards while maintaining high guest service and a safe, compliant work