Restaurant GM: Drive Profit, People & Guest Experience

Burger King; Portales (NM); On-site; USD 55,000 - 75,000; Full time

Job summary

Burger King in Portales, NM is hiring a Restaurant General Manager to lead daily restaurant operations and drive profitability. You will oversee a team across management and hourly staff, ensuring strong guest experiences and strict adherence to brand standards.

The role emphasizes P&L accountability, staffing optimization, and local marketing initiatives while coordinating with the district for guidance and support. A dynamic, hands-on leader is expected to deliver results.

Qualifications

• Must be at least eighteen (18) years of age
• High School Diploma or GED required
• 1-2 years of previous restaurant management experience
• Strong understanding of P&L management & drivers of restaurant profitability
• Ability to prioritize own and others' work and time to meet deadlines and objectives
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Responsibilities

• PROFITABILITY: Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
• Reviews key P&L lines to increase profitability for the restaurant
• Drives sales through proactive guest service, people development & operations management
• GUEST: Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
• Manages the guest experience through operations and timely response to Guest issues
• Problem solves guest feedback systems to determine root-causes and develops action plans to address issues
• Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives
• PEOPLE: Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team
• On-boards new team members by training and guiding them through the certification process
• Inspires the restaurant team by effectively managing individual and team recognition programs
• Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team's capabilities and raise restaurant performance
• OPERATIONS: Manages restaurant labor using optimal Manager staffing and Team Member scheduling
• Enforces compliance with government regulations, employment laws, and BKC policies
• Ensures that restaurant upholds operational and brand standards
• Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Skills

P&L Management

Leadership

Guest Service

Staff Scheduling

Operations Management

Education

High School Diploma or GED

Job description

Burger King in Portales, NM is hiring a Restaurant General Manager to lead daily restaurant operations and drive profitability. You will oversee a team across management and hourly staff, ensuring strong guest experiences and strict adherence to brand standards.

The role emphasizes P&L accountability, staffing optimization, and local marketing initiatives while coordinating with the district for guidance and support. A dynamic, hands-on leader is expected to deliver results.