Restaurant GM: Drive Profit & Guest Experience

Burger King; Gallup (NM); On-site; USD 65,000 - 95,000; Full time

Job summary

Burger King in Gallup, NM is seeking a Restaurant General Manager to lead a single-store operation focused on profitability, guest satisfaction, people development and smooth daily operations.

As RGM you will own the restaurant P&L, oversee a team of managers and supervisors, drive sales through guest service excellence, ensure compliance with policies, and maintain brand standards while building community relationships.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required.
• 1-2 years of previous restaurant management experience
• Strong understanding of P&L management & drivers of restaurant profitability
• Ability to prioritize own and others' work and time to meet deadlines and objectives
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Responsibilities

• PROFITABILITY: Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes.
• PROFITABILITY: Reviews key P&L lines to increase profitability for the restaurant
• PROFITABILITY: Drives sales through proactive guest service, people development & operations management
• GUEST: Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
• GUEST: Manages the guest experience through operations and timely response to Guest issues
• GUEST: Problem solves guest feedback systems to determine root-causes and develops action plans to address issues
• GUEST: Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives
• PEOPLE: Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team
• PEOPLE: On-boards new team members by training and guiding them through the certification process
• PEOPLE: Inspires the restaurant team by effectively managing individual and team recognition programs
• PEOPLE: Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team's capabilities and raise restaurant performance
• OPERATIONS: Manages restaurant labor using optimal Manager staffing and Team Member scheduling
• OPERATIONS: Enforces compliance with government regulations, employment laws, and BKC policies
• OPERATIONS: Ensures that restaurant upholds operational and brand standards
• OPERATIONS: Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Skills

P&L management

Leadership

Guest service

Time management

Communication

Problem solving

Education

High School Diploma or GED

Job description

Burger King in Gallup, NM is seeking a Restaurant General Manager to lead a single-store operation focused on profitability, guest satisfaction, people development and smooth daily operations.

As RGM you will own the restaurant P&L, oversee a team of managers and supervisors, drive sales through guest service excellence, ensure compliance with policies, and maintain brand standards while building community relationships.