Restaurant GM: People, Profit & Performance

Potbelly Sandwich Works; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

401(k) with company match

Paid Time Off

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly Sandwich Works in Chicago seeks a General Manager to lead daily shop operations, drive sales, and develop a high-performing team. You will manage P&L, schedules, and food safety compliance while delivering excellent customer service and a positive culture.

The role emphasizes hands-on leadership on the shop floor, performance-based raises, and opportunities for career growth within Potbelly.

Qualifications

• You are at least 18 years of age.
• Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred.
• You meet all Food Safety requirements within your state and must obtain a Food Safety Certification; after 2 failed attempts, you will be disqualified from a Leader role.
• A friendly, customer-first mindset with the ability to thrive in a fast-paced environment.
• Strong written and verbal communication skills.
• Enjoy problem-solving and open availability.
• Able to maintain deadlines and prioritize while running an effective shift.
• Strong organizational and multitasking abilities.
• Comfortable working in a bustling kitchen environment; knife skills are a plus.
• Able to manage allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• Able to build and develop strong teams and handle conflict resolution.
• Strong interviewing skills and labor scheduling capabilities.
• Knowledge of Microsoft Office and business financials.
• Ability to understand and interpret financial reports.
• Able to stand/walk 8-9 hours and work a minimum of 45 hours per week.
• Illinois Applicants - all IL employees must become food safety certified within 30 days of employment.

Responsibilities

• Train, coach, and develop shop team members to realize their potential.
• Assess staff abilities; create and implement development plans.
• Interview, select and hire great people representing Potbelly Values.
• Develop and maintain a Good Vibes culture that attracts and retains staff.
• Effectively schedule Associates, Certified Trainers, and Shift Leaders.
• Update communication board with critical shop information.
• Hold regular meetings with key shop staff.
• Delegate tasks to team and ensure high standard of execution.
• Ensure all security procedures are followed.
• Ensure back-of-house procedural standards are met.
• Count drawers and follow proper daily cash handling procedures.
• Drive neighborhood shop marketing and promotions to maximize sales; recruit and market externally.
• Control cost of goods, variances, and inventories within the shop.
• Create a marketing plan; lead local shop marketing; engage with community activities.
• Control assigned P&L line items.
• Spend 80-90% of time on the shop floor in Front of the House.
• Maintain deadlines and prioritize while running an effective shift.
• Comply with health and safety standards for food, cleanliness, and safety.
• Handle customer complaints/issues.
• Other duties as assigned.

Skills

GM experience

P&L responsibility

Food safety certification

Communication skills

Organizational skills

Team leadership

Scheduling

Labor management

Microsoft Office

Business acumen

Financial report interpretation

Deadlines & multitasking

Allergen management

Interviewing skills

Staff development

Community involvement

Problem solving

Stamina

Tools

Microsoft Office

Job description

Potbelly Sandwich Works in Chicago seeks a General Manager to lead daily shop operations, drive sales, and develop a high-performing team. You will manage P&L, schedules, and food safety compliance while delivering excellent customer service and a positive culture.

The role emphasizes hands-on leadership on the shop floor, performance-based raises, and opportunities for career growth within Potbelly.