Restaurant GM: Lead Service, Growth & Flexible Hours

Seaport Entertainment Group; Fulton (MO); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match contributors

Life insurance coverage

Generous paid time off policy

Free family meal

50% employee discountat our businesses

A robust employee referral bonus 프로그램

Job summary

Seaport Entertainment Group in Fulton, MO, is seeking a General Manager to direct daily restaurant operations, oversee staffing, and ensure adherence to policy, budgets, and sanitation standards.

You will lead service teams on the floor during peak hours, manage payroll and labor costs, train staff, and maintain high guest satisfaction while maintaining a strong, positive workplace culture.

Qualifications

• 5+ years of restaurant management experience, including experience as a General Manager.
• Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities.
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Strong analytical capabilities including budgetary and financial acumen.
• Exhibits excellent verbal and written communication skills.
• Possess strong interpersonal and collaboration skills to manage this diverse team; must support and advance a culture of committed action, excellence, and respect.

Responsibilities

• Foster and maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests
• Foster and promote a cooperative working climate, maximizing productivity and employee morale
• Ensure proper knowledge of all company policies and procedures, rules and regulations. Constantly evaluate managers, chefs and all staff.
• Ensure proper reporting of all revenue, and costs. Manage all the costs of the restaurant. Ensure they are in line with the budget and/or guidelines. Ensure reporting is timely.
• Oversee the processing of the payroll. Ensure the labor cost is accurate and up to date, and all employees are properly paid.
• Maintain a healthy, happy, and productive work environment to foster loyalty and dedication
• Be physically present on the floor during service to ensure service standards
• Guide, direct, and train service staff; observe the flow of guests, and provide assistance
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Ensure positive guest service in all areas; respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
• Communicate with kitchen regarding pace of service, special needs, and general guest satisfaction
• Provide direction to employees regarding operational and procedural issues
• Direct hiring, supervision, development and, when necessary, and termination of employees
• Enforce disciplinary actions as needed
• Ensures company policies and procedures, safety and other laws, regulations and requirements are implemented and followed.
• Must be able to maintain a schedule availability flexible to the business demands.

Skills

Guest relations

Staff supervision

Budgeting

Financial reporting

Leadership

Job description

Seaport Entertainment Group in Fulton, MO, is seeking a General Manager to direct daily restaurant operations, oversee staffing, and ensure adherence to policy, budgets, and sanitation standards.

You will lead service teams on the floor during peak hours, manage payroll and labor costs, train staff, and maintain high guest satisfaction while maintaining a strong, positive workplace culture.