Restaurant GM: Lead People, Profit & Guest Experience

Rackson Restaurants, LLC; Watertown (CT); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Bonus program

401(k) match

Medical insurance

Dental & vision

Paid time off

Career development

Scholarships

People-first culture

Leadership training

Job summary

Rackson Restaurants, LLC in Watertown, CT is hiring a Restaurant General Manager to oversee daily restaurant operations, drive guest satisfaction, and lead the team to deliver quality food and service. You will manage staffing, training, scheduling, and financial performance while modeling the brand’s values and standards.

This role requires hands-on leadership, adherence to food safety, performance analysis, and responsible cash handling.

Qualifications

• Minimum 18 years old and high school diploma or equivalent.
• Excellent English communication; Spanish helpful.
• Previous GM/Assistant Manager with P&L experience.
• Strong leadership and conflict-resolution skills.
• Willing to work 50+ hours per week.
• Reliable transportation and weekend/holiday availability.
• Knowledge of labor laws, brand standards, and safety.
• Willing to learn all areas of restaurant operations.

Responsibilities

• Supervise and train employees per brand standards and labor laws.
• Manage staffing, recruit talent, and develop internal candidates.
• Maintain brand image through cleanliness and food safety.
• Analyze performance, identify trends, and implement growth plans.
• Oversee cash handling procedures and budgeting adherence.
• Coordinate operations, inventory, and administrative duties.
• Resolve guest concerns and ensure guest recovery.

Skills

Leadership

P&L experience

Communication

Spanish comprehension (helpful)

Customer service

Education

High school diploma or equivalent

Tools

POS system

Job description

Rackson Restaurants, LLC in Watertown, CT is hiring a Restaurant General Manager to oversee daily restaurant operations, drive guest satisfaction, and lead the team to deliver quality food and service. You will manage staffing, training, scheduling, and financial performance while modeling the brand’s values and standards.

This role requires hands-on leadership, adherence to food safety, performance analysis, and responsible cash handling.