Restaurant GM: Lead Guest Experience & Profitable Ops

Fulenwider Group; Gastonia (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Fulenwider Group in Gastonia, NC is seeking a Restaurant General Manager to direct daily operations and ensure compliance with company standards. The GM will oversee product prep, guest relations, inventory, team leadership, recruitment and retention, financial accountability, safety, and overall guest experience.

The role requires managing costs, schedules, and equipment, while maintaining high quality and hospitality.

Qualifications

• Dedication to providing exceptional guest service.
• Good communication skills and interpersonal abilities.
• Strong team-building capability.
• Basic business math and accounting skills.
• Basic personal computer literacy.
• 1-4 years supervisory experience with Profit & Loss responsibility.
• HS Diploma or GED; college degree preferred.

Responsibilities

• Creates value through efficient operations, cost controls and profit management.
• Maintain highest Quality, Service, Cleanliness and Hospitality by guest interaction during peak hours.
• Lead guest service efforts and monitor employee appearance and selling techniques.
• Control daily operations: labor costs, inventory, scheduling and waste.
• Recruit, train, motivate hourly staff and ensure a safe work environment.
• Maintain equipment, building and grounds; ensure safety compliance.
• Prepare reports and apply cash control and security measures.

Skills

Guest service

Communication

Team leadership

Business math

Analytical decision-making

Basic computer literacy

Education

HS Diploma or GED

Job description

Fulenwider Group in Gastonia, NC is seeking a Restaurant General Manager to direct daily operations and ensure compliance with company standards. The GM will oversee product prep, guest relations, inventory, team leadership, recruitment and retention, financial accountability, safety, and overall guest experience.

The role requires managing costs, schedules, and equipment, while maintaining high quality and hospitality.