Restaurant GM — Guest Experience & Operations Leader

Fulenwider Enterprises, Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Fulenwider Enterprises, Inc. is seeking a Restaurant General Manager in Charlotte, NC. The GM will direct daily restaurant operations, oversee guest relations, and ensure compliance with company standards across product preparation, inventory, and staffing.

The role requires leadership, strong communication, and financial accountability to maintain quality and profitability; responsibilities include recruiting, training, and maintaining a safe work environment within the restaurant.

Qualifications

• Dedication to providing exceptional guest service.
• Good communication skills and strong interpersonal skills.
• Excellent team-building capability.
• Basic business math and accounting skills; strong analytical/decision-making.

Responsibilities

• Creates value for shareholders through efficient operations, cost controls, and profit management.
• Maintains high Quality, Service, Cleanliness and Hospitality; interact with guests during peak hours.
• Oversees guest service, appearance, courtesy and suggestive selling; supports marketing efforts.
• Controls day-to-day operations including labor and product costs; manages inventory and supplies.
• Manages recruitment, training, and motivation of hourly staff; ensures a safe work environment.
• Maintains equipment, building, and grounds; coordinates preventive maintenance.
• Prepares reports using projection techniques and cash control measures.
• Recruits, interviews, hires, disciplines, and develops hourly employees; ensures compliance with HR policies.

Skills

Communication skills

Interpersonal skills

Conflict resolution

Team building

Math skills

Accounting basics

PC literacy

Education

High school diploma or GED

Job description

Fulenwider Enterprises, Inc. is seeking a Restaurant General Manager in Charlotte, NC. The GM will direct daily restaurant operations, oversee guest relations, and ensure compliance with company standards across product preparation, inventory, and staffing.

The role requires leadership, strong communication, and financial accountability to maintain quality and profitability; responsibilities include recruiting, training, and maintaining a safe work environment within the restaurant.