Restaurant General Manager: Drive Profit & Guest Experience

Burger King; Clovis (NM); On-site; USD 65,000 - 90,000; Full time

Job summary

Burger King in Clovis, NM seeks a Restaurant General Manager to lead daily operations, drive profitability, and ensure guest satisfaction. You will oversee an Assistant Manager, Shift Coordinators and a team of 20-45 team members, while reporting to the District Manager.

Responsibilities include managing P&L, optimizing labor, delivering high service standards, recruiting and coaching staff, and ensuring compliance with policies and regulations.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required.
• 1-2 years of previous restaurant management experience.
• Strong understanding of P&L management and drivers of restaurant profitability.
• Ability to prioritize own and others' work and time to meet deadlines and objectives.
• Demonstrated leadership skills.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed.

Responsibilities

• PROFITABILITY
• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
• Reviews key P&L lines to increase profitability for the restaurant
• Drives sales through proactive guest service, people development & operations management
• GUEST
• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
• Manages the guest experience through operations and timely response to Guest issues
• Problem solves guest feedback systems to determine root-causes and develops action plans to address issues
• Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives
• PEOPLE
• Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team
• On-boards new team members by training and guiding them through the certification process
• Inspires the restaurant team by effectively managing individual and team recognition programs
• Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team's capabilities and raise restaurant performance
• OPERATIONS
• Manages restaurant labor using optimal Manager staffing and Team Member scheduling
• Enforces compliance with government regulations, employment laws, and BKC policies
• Ensures that restaurant upholds operational and brand standards
• Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Skills

Leadership skills

Guest service principles

P&L management

Time management

Education

High School Diploma or GED

Job description

Burger King in Clovis, NM seeks a Restaurant General Manager to lead daily operations, drive profitability, and ensure guest satisfaction. You will oversee an Assistant Manager, Shift Coordinators and a team of 20-45 team members, while reporting to the District Manager.

Responsibilities include managing P&L, optimizing labor, delivering high service standards, recruiting and coaching staff, and ensuring compliance with policies and regulations.