Restaurant General Manager - Lead Teams & Guest Experience

Bluemont Group; Flowertown (TN); Presencial; USD 62 000 - 75 000; Tempo integral

Resumo da oferta

Dunkin in Flowertown, TN is seeking a General Manager to lead daily restaurant operations, drive guest satisfaction, and deliver profitable top-line sales. You will build and coach a team, hire and train staff, and ensure brand standards are consistently met to create exceptional experiences.

Responsibilities include staffing, coaching, scheduling, inventory, and cash handling while maintaining cost controls. A 45-hour week targets peak hours, with early starts and district-manager coordination.

Qualificações

• At least 2 years of experience managing employees in either the restaurant, hospitality, or retail industry.
• Preferably 2 years’ experience working at a quick service restaurant (QSR) in a salaried management position.
• 2 years of interviewing and determining hiring decisions.
• 2 years of scheduling experience.
• 2 years of inventory and truck ordering experience.
• 5 years of cash handling experience.
• 5 years of customer service experience.
• 2 years of managing food and/or labor costs/metrics.
• Active ServSafe Certification or eligible to receive ServSafe Certification required.
• Successful completion of Background check and Motor Vehicle Report.

Responsabilidades

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Hire, train, and develop the right people and plan staffing levels to meet guest and business needs.
• Continuously learn while passing on knowledge and skills to help others develop and grow.
• Hold themselves and team accountable for responsibilities and results.
• Hold guests as highest priority and role model exceptional guest service.
• Lead by example and promote urgency to satisfy guests and ensure brand standards.
• Engage and empower teams to develop solutions that drive business results.
• Complete all required training including ServSafe certification.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.

Conhecimentos

Team leadership

Guest service

Staff coaching

Hiring decisions

Scheduling

Cash handling

Budgeting

ServSafe Certification

Descrição da oferta de emprego

Dunkin in Flowertown, TN is seeking a General Manager to lead daily restaurant operations, drive guest satisfaction, and deliver profitable top-line sales. You will build and coach a team, hire and train staff, and ensure brand standards are consistently met to create exceptional experiences.

Responsibilities include staffing, coaching, scheduling, inventory, and cash handling while maintaining cost controls. A 45-hour week targets peak hours, with early starts and district-manager coordination.