Restaurant GM: Lead Guest Experience & Growth

Dunkin'; Worthington (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Dunkin' is seeking a General Manager to lead the restaurant team in a fast-paced environment. You will drive guest satisfaction, ensure operational excellence, and oversee all aspects of the store’s daily performance.

The role requires strong leadership, financial acumen, and a commitment to quality. You will recruit, train, and coach team members while delivering safe, welcoming service and achieving profitability targets.

Qualifications

• Experience leading teams in fast-paced foodservice or retail settings.
• Proven ability to coach and develop staff; strong guest focus.
• Excellent communication and problem-solving skills.

Responsibilities

• Hire, train and develop their employees
• Communicate job expectations to their employees
• Plan, monitor, appraise and review their employees' job performance
• Provide coaching and feedback; disciplines when appropriate
• Create and maintain a guest first culture in the restaurant
• Ensure shifts are adequately staffed to meet service goals
• Maintain safe, sanitary operations and comply with laws
• Control costs and drive profitability; execute in-restaurant promotions

Skills

Team leadership

Guest service

Communication

Financial management

Staff development

Education

High School diploma

Tools

POS systems

Job description

Dunkin' is seeking a General Manager to lead the restaurant team in a fast-paced environment. You will drive guest satisfaction, ensure operational excellence, and oversee all aspects of the store’s daily performance.

The role requires strong leadership, financial acumen, and a commitment to quality. You will recruit, train, and coach team members while delivering safe, welcoming service and achieving profitability targets.