Restaurant General Manager: Lead Team & Guest Experience

Dunkin; Town of Hamlin (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

Dunkin in the United States is seeking a General Restaurant Manager to lead a single restaurant, ensure operational excellence, and deliver excellent guest experiences. You will recruit, train, and supervise staff, oversee cash handling, inventory, and compliance with health and safety standards, while driving profitability.

The role requires strong leadership, team development, and the ability to implement actions based on guest feedback and market trends.

Qualifications

• Basic computer skills.
• Fluent in English.
• Basic math and financial management.
• Leadership experience in retail, restaurant or hospitality preferred.
• College degree preferred.

Responsibilities

• Recruit, hire, train and supervise restaurant team members.
• Oversee opening and closing procedures, cash management.
• Ensure health, safety, sanitation and brand standards.
• Drive guest-focused culture and respond to feedback.
• Manage costs, inventory and waste to maximize profitability.
• Engage with the local community and explore partnerships.
• Communicate priorities and results to the team.
• Coordinate product roll-outs and training.

Skills

Leadership

Recruiting

Training

Team supervision

Education

College degree

Job description

Dunkin in the United States is seeking a General Restaurant Manager to lead a single restaurant, ensure operational excellence, and deliver excellent guest experiences. You will recruit, train, and supervise staff, oversee cash handling, inventory, and compliance with health and safety standards, while driving profitability.

The role requires strong leadership, team development, and the ability to implement actions based on guest feedback and market trends.