Restaurant General Manager: Lead Team, Drive Experience

Dunkin'; Emporia (KS); On-site; USD 42,000 - 58,000; Full time

Job summary

Dunkin' Donuts is hiring a Restaurant Manager to lead a single location with a strong focus on delivering exceptional guest experiences and operational excellence.

You will lead team meetings, train staff, ensure brand standards, and drive controllable costs to maximize profitability while maintaining a guest-focused culture. The role requires leadership skills, English fluency, and basic financial acumen.

Qualifications

• Previous leadership experience in retail, restaurant or hospitality.
• College Degree preferred.
• Fluent in spoken and written English.
• Basic computer skills.
• Basic math and financial management.

Responsibilities

• Lead team meetings and deliver training to restaurant team members.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Recruit, hire, onboard and develop restaurant team members.
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction.
• Plan, monitor, appraise and review employee performance.

Skills

Leadership

Customer service

Communication

Team management

Time management

Education

College Degree preferred

Job description

Dunkin' Donuts is hiring a Restaurant Manager to lead a single location with a strong focus on delivering exceptional guest experiences and operational excellence.

You will lead team meetings, train staff, ensure brand standards, and drive controllable costs to maximize profitability while maintaining a guest-focused culture. The role requires leadership skills, English fluency, and basic financial acumen.