Restaurant General Manager: Lead Ops, P&L & Guest Experience

Hospitality Restaurant Group; Town of Camillus (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Job summary

Hospitality Restaurant Group is seeking a Restaurant General Manager for a Taco Bell franchise. You will take hands-on responsibility for day-to-day operations, collaborating with Assistant and Shift Managers, leading hiring, training, performance reviews, and optimizing financials to ensure top quality and service.

The ideal candidate is self-motivated with strong leadership, customer service, and communication skills, and has a proven track record of P&L accountability in a fast-food setting.

Qualifications

• Self-motivated, ambitious and outgoing.
• Excellent team-based leadership skills.
• Excellent customer service, verbal and written communication skills.
• Proven track record of P&L accountability.
• Ability to lead by example and to convey a sense of urgency to staff members concerning all aspects of the business.
• Basic computer proficiency, particularly email and laptop.
• Background checks are run on all management employees.
• Must have a reliable transportation.

Responsibilities

• Ensuring all staff members complete all assigned duties and serve safe, quality food in a friendly manner.
• Ensuring that the restaurant is a safe place for Team Members to work and customers to visit.
• Addressing and resolving customer complaints quickly and professionally.
• Following all cash, security, inventory and labor policies and procedures and ensuring that staff members do the same.
• Handling difficult HR issues as they arise, including disciplinary write-ups and terminations.
• Taking an entrepreneurial “ownership” approach to the management of your restaurant.
• Ensuring that payroll is running smoothly and that all hours are correctly recorded and communicating with the payroll department at our home office.

Skills

Team leadership

Customer service

P&L accountability

Communication

Self-motivated

Tools

Email

Laptop

Job description

Hospitality Restaurant Group is seeking a Restaurant General Manager for a Taco Bell franchise. You will take hands-on responsibility for day-to-day operations, collaborating with Assistant and Shift Managers, leading hiring, training, performance reviews, and optimizing financials to ensure top quality and service.

The ideal candidate is self-motivated with strong leadership, customer service, and communication skills, and has a proven track record of P&L accountability in a fast-food setting.