Restaurant General Manager — Lead Operations & Team Growth

Hospitality Restaurant Group; Town of Owego (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with matching

Paid time off

Bonus eligible

Dental insurance

Health insurance

Vision insurance

Job summary

Hospitality Restaurant Group's Taco Bell franchise is seeking a Restaurant General Manager to lead the day-to-day operations, working closely with Assistant and Shift Managers to drive guest satisfaction and financial performance.

You will hire and train staff, conduct performance reviews, ensure food safety, manage cash and inventory, and address customer concerns with urgency while maintaining a safe and engaging workplace for the team.

Qualifications

• Self-motivated, ambitious and outgoing.
• Excellent team-based leadership skills.
• Excellent customer service, verbal and written communication skills.
• Proven track record of P&L accountability.
• Ability to lead by example and convey a sense of urgency to staff.
• Basic computer proficiency, particularly email and laptop.
• Background checks are run on all management employees.
• Must have reliable transportation.

Responsibilities

• Ensure all staff complete all assigned duties and serve safe, quality food in a friendly manner.
• Ensure that the restaurant is a safe place for Team Members to work and customers to visit.
• Address and resolve customer complaints quickly and professionally.
• Follow all cash, security, inventory and labor policies and procedures and ensuring that staff members do the same.
• Handle difficult HR issues as they arise, including disciplinary write-ups and terminations.
• Take an entrepreneurial “ownership” approach to the management of your restaurant.
• Ensure that payroll is running smoothly and that all hours are correctly recorded and communicating with the payroll department at our home office.

Skills

Leadership

Customer Service

P&L accountability

Communication

Hiring & Training

HR discipline

Time management

Job description

Hospitality Restaurant Group's Taco Bell franchise is seeking a Restaurant General Manager to lead the day-to-day operations, working closely with Assistant and Shift Managers to drive guest satisfaction and financial performance.

You will hire and train staff, conduct performance reviews, ensure food safety, manage cash and inventory, and address customer concerns with urgency while maintaining a safe and engaging workplace for the team.