Restaurant General Manager: Lead Operations & Guest Quality

Big Boy; Cincinnati (OH); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Big Boy in Cincinnati, OH is seeking an Executive General Manager to lead restaurant operations, uphold standards, and drive guest satisfaction. You will manage the P&L, develop a high-performing team, and ensure compliance with sanitation and safety requirements.

You will recruit and mentor Assistant Managers and Shift Leaders, coordinate promotions with Marketing, and ensure top-quality food is served in a clean, welcoming environment.

Qualifications

• Requires High School Diploma or GED.
• Ability to lead teams and enforce company standards.
• Experience in managing operations, guest service, and sanitation.

Responsibilities

• Oversees overall operations and enforces company policies, procedures and standards.
• Ensures compliance with wage, hour and sanitation laws and regulations.
• Manages P&L and communicates financial goals to the team.
• Drives sales and profits while maintaining operational excellence.
• Maintains inventories and completes related reports in a timely manner.
• Recruits, interviews and develops Assistant Managers and Shift Leaders.
• Leads staff recruitment, hiring and development with the management team.
• Works with Marketing to implement promotions and ensure proper food presentation.
• Maintains safety, sanitation and training standards; manages staff scheduling.
• Supports the management team to achieve complete guest satisfaction.

Skills

Leadership

P&L Management

Staff Recruiting

Guest Service Excellence

Food Safety & Sanitation

English Communication

Time Management

Team Building

Operations Oversight

Education

High School Diploma or GED

Job description

Big Boy in Cincinnati, OH is seeking an Executive General Manager to lead restaurant operations, uphold standards, and drive guest satisfaction. You will manage the P&L, develop a high-performing team, and ensure compliance with sanitation and safety requirements.

You will recruit and mentor Assistant Managers and Shift Leaders, coordinate promotions with Marketing, and ensure top-quality food is served in a clean, welcoming environment.