Restaurant General Manager: Lead Guest Experience & Profit

Fulenwider Group; Westlake (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Fulenwider Enterprises (KFC/Taco Bell) in Westlake, FL seeks a Restaurant General Manager to direct daily operations, uphold company standards, and ensure quality, service and safety across all areas.

The role includes managing inventory, labor, recruiting and training, and maintaining a positive guest experience while achieving financial targets in a fast-paced, hospitality-driven environment.

Qualifications

• Dedication to providing exceptional guest service.
• Good communication skills, strong interpersonal skills, and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical/decision-making skills.
• Basic personal computer literacy.
• High School Diploma or GED preferred; College or University Degree preferred.
• 1-4 years supervisory experience in either a food or retail environment, including Profit & Loss responsibility.

Responsibilities

• Creates value for shareholders through efficient operations, appropriate cost controls, and profit management.
• Maintains highest level of Quality, Service, Cleanliness and Hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available.
• Takes an active role in guest service and guest relations, monitors, and corrects employee appearance, courtesy and suggestive selling techniques and takes part in company marketing efforts.
• Controls day-to-day operations by tracking restaurant labor and product costs to meet targets; orders food, paper and supplies, maintains proper inventory levels and controls waste, plans weekly schedule for restaurant employees; follows published procedures for receiving, preparing, holding, packing and serving products.
• Maintains high level of productivity through effective recruiting, training, and motivation of hourly employees.
• Has routine preventative maintenance program in operation; checks, adjusts and makes minor repairs of restaurant equipment, building and grounds.
• Prepares and submits required reports, uses approved projection techniques, cash control techniques and security measures.
• Recruits, interviews, recommend hiring, disciplinary action, and termination of hourly restaurant employees and keeps required personnel and performance information; develops, motivates, and effectively trains; maintains a safe work environment; champions recognition and motivation efforts.
• Ensures OSHA, local health and safety codes, and company safety and security policy are met.

Job description

Fulenwider Enterprises (KFC/Taco Bell) in Westlake, FL seeks a Restaurant General Manager to direct daily operations, uphold company standards, and ensure quality, service and safety across all areas.

The role includes managing inventory, labor, recruiting and training, and maintaining a positive guest experience while achieving financial targets in a fast-paced, hospitality-driven environment.