Restaurant General Manager: Lead Guest Experience & Profit

Ontario Trillium Foundation; Irving (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Ontario Trillium Foundation seeks a results-driven Restaurant General Manager to lead all aspects of restaurant operations, drive sales and profitability, and develop high-performing teams. You will maintain food safety and standards while delivering an outstanding guest experience in a fast-paced setting.

The ideal candidate coaches staff, leads by example, and uses data to guide decisions. You will manage budgets, ensure compliance, and foster a positive, engaging work environment for

Qualifications

• Knowledge of all restaurant policies, practices and operational and human resources procedures.
• Knowledge and understanding of labor cost reporting, operating statements, and other business reporting.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Basic computer skills.
• Knowledge of profit and loss statements
• Ability to implement policies and procedures.
• Skilled in developing employees by coaching, counseling, and building strong work habits.
• Continuously working to improve customer satisfaction.
• Knowledge of recruiting and interviewing potential team members.
• Ability to supervise others.
• Manage conflict resolution.
• Create and maintain a positive work environment.

Responsibilities

• Creates a fun, high-energy restaurant service environment that exceeds guest expectations with regards to friendly, quick, and accurate service.
• Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves all guest complaints in-person or by phone at the restaurant. Apply the THANKS model to all guest complaints.
• Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
• Directs and conducts regular training with team members.
• Provides regular feedback and coaching to all team members and measures areas for improvement.
• Works with direct reports to cross-train and assist in the development of new skills.
• Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for budgets and makes adjustments as needed.

Job description

Ontario Trillium Foundation seeks a results-driven Restaurant General Manager to lead all aspects of restaurant operations, drive sales and profitability, and develop high-performing teams. You will maintain food safety and standards while delivering an outstanding guest experience in a fast-paced setting.

The ideal candidate coaches staff, leads by example, and uses data to guide decisions. You will manage budgets, ensure compliance, and foster a positive, engaging work environment for