Restaurant General Manager: Drive Sales & Guest Experience

Ontario Trillium Foundation; Mobile (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

Ontario Trillium Foundation in Mobile, AL is seeking a results-driven Restaurant General Manager to lead all aspects of restaurant operations and deliver an outstanding guest experience. The role emphasizes sales growth, team development, and adherence to food safety standards.

You will drive profitability, create a positive work environment, and coach staff to deliver exceptional service. Strong data-driven decision making and budget management are essential to succeed in this role.

Qualifications

• Knowledge of restaurant policies, practices and HR procedures.
• Labor cost reporting and operating statements knowledge.
• Strong interpersonal skills and professional interaction at all levels.
• Basic computer skills.
• Understanding of profit and loss statements.

Responsibilities

• Creates a fun, high-energy restaurant service environment that exceeds guest expectations.
• Communicates and follows up with guests to obtain feedback and identify service opportunities.
• Resolves guest complaints promptly following the THANKS model.
• Ensures calls are answered promptly and professionally.
• Directs and conducts regular training with team members.
• Provides regular coaching and performance feedback.
• Cross-trains staff and develops new skills.
• Maintains a positive work environment and adherence to laws.
• Manages budgets and makes adjustments as needed.

Skills

Restaurant policies

Labor cost reporting

Interpersonal skills

Basic computer skills

Profit and loss knowledge

Policy implementation

Coaching team

Customer satisfaction focus

Recruiting & interviewing

Supervisory skills

Conflict resolution

Positive work environment

Job description

Ontario Trillium Foundation in Mobile, AL is seeking a results-driven Restaurant General Manager to lead all aspects of restaurant operations and deliver an outstanding guest experience. The role emphasizes sales growth, team development, and adherence to food safety standards.

You will drive profitability, create a positive work environment, and coach staff to deliver exceptional service. Strong data-driven decision making and budget management are essential to succeed in this role.