Restaurant General Manager - Lead Guest Experience & Operations

Fulenwider Group; Hickory (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Fulenwider Enterprises (KFC/Taco Bell) in Hickory, NC is hiring a Restaurant General Manager to direct daily operations, manage guest relations, and ensure compliance with company standards. You will oversee product prep, inventory, staffing, and financial controls to deliver high-quality service.

The role requires leadership, labor and cost management, and a focus on safety and hospitality in a fast-paced environment. High school diploma or GED preferred; college degree preferred.

Qualifications

• Dedication to providing exceptional guest service.
• Good communication skills and strong interpersonal abilities.
• Exceptional team building capability.
• Basic business math and accounting skills.
• Basic personal computer literacy.

Responsibilities

• Creates value for shareholders through efficient operations, appropriate cost controls, and profit management.
• Maintains highest level of quality, service, cleanliness and hospitality by interacting with guests during peak hours and ensuring menu items are available.
• Takes an active role in guest service and guest relations and participates in company marketing efforts.
• Controls day-to-day operations by tracking labor and product costs within targets; orders supplies; maintains inventory; plans weekly schedules; follows procedures for food handling.
• Maintains productivity by recruiting, training, and motivating hourly employees.
• Performs routine maintenance and minor repairs of equipment and facilities.
• Prepares and submits required reports using projection techniques and security measures.
• Recruits, interviews, hires, disciplines, and trains hourly staff; ensures safety and performance standards.

Skills

Guest service

Communication

Team building

Business math

Accounting skills

Computer literacy

Education

High school diploma or GED

College degree preferred

Job description

Fulenwider Enterprises (KFC/Taco Bell) in Hickory, NC is hiring a Restaurant General Manager to direct daily operations, manage guest relations, and ensure compliance with company standards. You will oversee product prep, inventory, staffing, and financial controls to deliver high-quality service.

The role requires leadership, labor and cost management, and a focus on safety and hospitality in a fast-paced environment. High school diploma or GED preferred; college degree preferred.