Restaurant General Manager - Lead Guest Experience

Fulenwider Group; Spruce Pine (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Fulenwider Enterprises (KFC/Taco Bell) in Spruce Pine, NC seeks a Restaurant General Manager to direct daily operations, ensure quality, and lead a team to deliver outstanding guest experiences. You will manage staff, control costs, maintain safety standards, and drive profitability in a fast-paced environment.

The role requires strong leadership, excellent communication, and hands‑on involvement with guests during peak times, with a focus on training and retention of hourly staff.

Qualifications

• Dedication to providing exceptional guest service.
• Good communication skills, strong interpersonal skills, and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical/decision‑making skills.
• Basic personal computer literacy.
• High School Diploma or GED preferred; College or University Degree preferred.
• 1‑4 years supervisory experience in either a food or retail environment, including Profit & Loss responsibility.

Responsibilities

• Creates value for shareholders through efficient operations, appropriate cost controls, and profit management.
• Maintains highest level of Quality, Service, Cleanliness and Hospitality by interacting with guests during peak hours.
• Active role in guest service and guest relations, monitors appearance, courtesy and selling techniques, and supports marketing efforts.
• Controls day‑to‑day operations by tracking labor and product costs, orders, inventory levels and waste.
• Plans weekly schedules for restaurant employees and follows procedures for food handling and service.
• Maintains productivity by recruiting, training, and motivating hourly employees.
• Ensures OSHA and safety codes are met and runs a routine maintenance program for equipment and facilities.
• Recruits, interviews, and evaluates staff; maintains records and develops team performance.

Skills

Guest relations

Communication

Team leadership

Conflict resolution

Basic math

Computer literacy

Education

High School Diploma

College degree preferred

Job description

Fulenwider Enterprises (KFC/Taco Bell) in Spruce Pine, NC seeks a Restaurant General Manager to direct daily operations, ensure quality, and lead a team to deliver outstanding guest experiences. You will manage staff, control costs, maintain safety standards, and drive profitability in a fast-paced environment.

The role requires strong leadership, excellent communication, and hands‑on involvement with guests during peak times, with a focus on training and retention of hourly staff.