Restaurant General Manager: Lead Guest Experience & Growth

Ramirez Hospitality Group; Denver (CO); On-site; USD 65,000 - 95,000; Full time

Job summary

Ramirez Hospitality Group in Denver, CO seeks an experienced Restaurant General Manager to lead daily operations and ensure an exceptional guest experience. You will drive service standards, staff development, and cost controls while delivering memorable dining experiences.

Responsibilities include menu planning, marketing strategy, staff recruitment, training, and overseeing the restaurant’s tech stack. Strong leadership and a passion for wine and food are essential.

Qualifications

• Ideally, 5+ years of experience as a Restaurant General Manager or similar role.
• Ideally, 5+ years of experience customer service management.
• Extensive food and wine knowledge.
• Computer literacy.
• Familiarity with restaurant management software.
• Experience in event planning.
• Strong leadership, motivational and people skills.
• Good financial management skills.
• Critical thinker and problem-solving skills.
• Team player.
• Good time-management skills.
• Great interpersonal and communication skills.
• Culinary school diploma or BS degree in Business Administration.

Responsibilities

• Manage and oversee the entire restaurant operation
• Deliver exceptional guest services
• Ensuring guest satisfaction
• Plan new and update existing menus
• Plan and develop the overall restaurant marketing strategy
• Manage restaurant’s tech stack.
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Develop hourly and salary staff
• Hire new employees
• Terminate employees when necessary
• Training and evaluate staff performance
• Manage food cost, forecast requirements, and maintain inventory
• Manage restaurant supplies including smallwares
• Control costs and minimize waste
• Create and nurture a positive working environment
• Implement innovative strategies to improve productivity, sales, and food quality.

Skills

Leadership

Customer service

Communication

Team building

Education

Culinary school diploma

BS in Business Administration

Tools

Restaurant management software

Job description

Ramirez Hospitality Group in Denver, CO seeks an experienced Restaurant General Manager to lead daily operations and ensure an exceptional guest experience. You will drive service standards, staff development, and cost controls while delivering memorable dining experiences.

Responsibilities include menu planning, marketing strategy, staff recruitment, training, and overseeing the restaurant’s tech stack. Strong leadership and a passion for wine and food are essential.