Restaurant General Manager: Lead Growth & Guest Experience

Wingstop; Streator (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Wingstop in Illinois is seeking a General Manager to act as the CEO of the store, owning sales, profitability, and operations while delivering exceptional guest experiences.

You will recruit and develop a high-performing team, uphold QSC standards, and execute strategic initiatives for sustainable growth in a fast-paced environment.

Responsibilities include controlling costs, forecasting demand, guiding local marketing, managing inventory, and safeguarding brand integrity in the local market.

Responsibilities

• Own total restaurant performance, including operations, profitability, and team execution.
• Lead all daily operations with full accountability for results.
• Ensure consistent execution of Quality, Service, and Cleanliness (QSC) standards.
• Conduct regular self-audits and operational walkthroughs.
• Ensure all systems, checklists, and processes are executed consistently.
• Drive top-line sales and execute growth strategies.
• Analyze trends and guest feedback to identify opportunities.
• Lead upselling and in-store performance initiatives.
• Execute Local Store Marketing (LSM) strategies and community engagement.
• Act as a brand ambassador within the local market.
• Manage online reputation, including guest reviews and feedback.
• Execute company promotions and initiatives with consistency.
• Recruit, hire, and retain a strong, engaged team.
• Develop Assistant Managers and Shift Leaders into future leaders.
• Build and maintain a leadership bench for growth.
• Conduct performance evaluations and hold team members accountable.
• Foster a positive, high-performance culture focused on results and development.
• Create clear pathways for internal promotion and career growth.

Job description

Wingstop in Illinois is seeking a General Manager to act as the CEO of the store, owning sales, profitability, and operations while delivering exceptional guest experiences.

You will recruit and develop a high-performing team, uphold QSC standards, and execute strategic initiatives for sustainable growth in a fast-paced environment.

Responsibilities include controlling costs, forecasting demand, guiding local marketing, managing inventory, and safeguarding brand integrity in the local market.