Restaurant General Manager - Lead & Grow with Benefits

Wingstop - FWS; Yelm (WA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical/Rx, dental and vision

Life Insurance-$25k

PTO

Cell phone reimbursement

Free meals

Job summary

Wingstop - FWS, based in Washington, seeks a General Manager to partner with the District Manager to run daily store operations, deliver outstanding customer service and lead front- and back-of-house teams.

Ideal candidates bring restaurant leadership experience, a passion for growing the business and developing their team, with flexibility to work varied shifts and holidays, and a Food Handler certification.

Qualifications

• Minimum of 2 years of previous food service or restaurant supervisory experience.
• Food Handler Certification required. Can be obtained during onboarding training.
• Experience using a computer and register (POS) system.
• Available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays.
• Spanish Speaking a plus

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop.
• Responsible for recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the District Manager.
• Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members with professional maturity.
• Communicate in a timely and effective manner with District Manager about operational and human resources issues.
• Perform regular restaurant inspections to ensure team and restaurant is meeting standards.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Tracks inventory and ensures accurate record keeping.
• Identifies and resolve issues with food preparation. Helps team handle customer service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; maintaining security systems.
• Accomplishes company goals by accepting ownership for accomplishing new and different job responsibilities; explores opportunities to add value to job accomplishments.
• Meet restaurant operating policies and standards, including providing quality food products, cash handling and store safety and security, with or without reasonable accommodation.
• Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant.
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are following company standards.
• Strong business acumen and ability to drive results through team collaboration to achieve store metrics.

Skills

Guest service mindset

Leadership

Operations management

Team development

Communication

Education

Food Handler Certification

Tools

POS system

Job description

Wingstop - FWS, based in Washington, seeks a General Manager to partner with the District Manager to run daily store operations, deliver outstanding customer service and lead front- and back-of-house teams.

Ideal candidates bring restaurant leadership experience, a passion for growing the business and developing their team, with flexibility to work varied shifts and holidays, and a Food Handler certification.