Restaurant General Manager

Wingstop; Cumming (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Paid Time Off

Christmas and Thanksgiving Off

Family-Friendly Hours

Competitive Pay

Discounted Employee Meal

Advancement Opportunities

Job summary

Wingstop is seeking a General Manager to provide strategic and tactical leadership for the restaurant, driving sales, profits, and people development. You will hire, train, and develop team members, uphold Wingstop culture, and ensure a flavorful guest experience with strong operations and hygiene standards.

The GM will oversee staffing, performance coaching, scheduling, and day-to-day restaurant management, aiming to deliver exceptional service and results in a fast-paced environment.

Qualifications

• High school diploma or GED is preferred.
• Minimum 3 years of supervisory experience in food service, retail, or restaurant.
• Must complete GM training and ServSafe certification within three months.

Responsibilities

• Recruit, hire, train, and schedule team members in partnership with the District Manager.
• Coach and discipline staff; manage performance with HR involvement.
• Set expectations, monitor performance, and enforce policies and procedures.
• Communicate with District Manager on operations and HR issues.
• Conduct regular inspections; manage inventory and records.

Skills

Guest service mindset

Calm under pressure

Continuous learner

Performance measurement

Culture building

Multi-tasking

Leadership

Professional demeanor

Problem solving

Hygiene & safety

Education

High school diploma/GED preferred

Job description

Description

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

As a General Manager at Wingstop, an individual will provide strategic and tactical leadership for their restaurant. This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth. The General Manager must hire, train, and develop Team Members that share the Wingstop mission-To Serve the World Flavor. The General Manager must convey the Wingstop Way culture to his/her team and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.

Essential Duties & Responsibilities

• Responsible for recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the District Manager.
• Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members.
• Communicates job expectations to the staff; plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
• Communicates in a timely and effective manner with District Manager about operational and human resources issues.
• Performs regular restaurant inspections to ensure team and restaurant is meeting standards.
• Tracks inventory and ensures accurate record keeping.
• Identifies and resolve issues with food preparation. Helps team handle customer service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; maintaining security systems.
• Accomplishes company goals by accepting ownership for accomplishing new and different job responsibilities; explores opportunities to add value to job accomplishments.

Benefits:

• Medical, Dental, and Vision Coverage
• Paid Time Off
• Christmas and Thanksgiving Off
• Family-Friendly Hours
• Competitive Pay
• Discounted Employee Meal
• Excellent opportunities for advancement

Requirements

Key Skills/Abilities:

• Guest service mentality; has a genuine desire to serve the guests
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
• Ability to measure performance, subjectively and objectively
• Cultivate attractive culture within the restaurant
• Ability to handle numerous job duties essential to running a restaurant.
• Competent in the key areas of responsibility which includes labor management, store operations, and customer care.
• Superior leadership, organizational and time management skills.
• Possesses a confident and professional demeanor. Inspires trust, models best practices and cultivates morale and teamwork among team members.
• Proactive problem-solver and decision-maker.
• Must thoroughly understand the importance of good hygiene and food handling practices.
• Strong work ethic.

Job Requirements

• High school diploma/GED preferred
• Must be at least 18 years old and fluent in English
• Minimum of 3 years of previous food service, retail or restaurant supervisory
• Upon hire, the candidate must complete the General Manager Training program and pass ServSafe Certification within three months
• Flexibility to work nights, weekends, holidays, opening and closing shifts
• Ability to stand for long periods of time and work in a fast-paced environment
• Ability to bend and lift 50 lbs comfortably
• Ability to work in close quarters and around heat
• Must have reliable transportation to work

Additional Information

• Restaurant leadership experience is required
• Manager Food Handler Certification required