Restaurant General Manager - Lead & Elevate Teams

KF; Wheaton (MD); Presencial; USD 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Bonus eligible

4 weeks vacation

Paid time off

Tuition reimbursement

Scholarships

Resumo da oferta

KF is seeking a Restaurant General Manager to lead a high-performing team and deliver exceptional guest experiences. You will recruit, train, coach, and motivate staff while upholding KF brand standards and safety policies.

You will drive profitability through budgeting, scheduling, and process improvements while fostering a culture of equity and inclusion across all shifts. Strong people leadership is essential for success.

Qualificações

• 5 years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.
• Exceptional communication skills, including written, verbal, and interpersonal.
• Solid understanding of restaurant maintenance programs.
• Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.
• Experienced in recognizing and motivating teams, with a successful track record in people development.
• Skilled in recruiting top talent and training both high and under-performing employees.
• Adaptable to change and experienced in supporting change management.
• Adheres to corporate policies and Occupational Health and Food Safety standards.

Responsabilidades

• Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team.
• Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives.
• Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.
• Address and resolve conflicts promptly, maintaining a positive work environment.
• Personally engage with customers, swiftly resolving any issues to ensure a positive experience.
• Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation.
• Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience.
• Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.

Conhecimentos

People management

P&L analysis

Digital tools

Communication skills

Restaurant maintenance

Equity and inclusion

Change management

Descrição da oferta de emprego

KF is seeking a Restaurant General Manager to lead a high-performing team and deliver exceptional guest experiences. You will recruit, train, coach, and motivate staff while upholding KF brand standards and safety policies.

You will drive profitability through budgeting, scheduling, and process improvements while fostering a culture of equity and inclusion across all shifts. Strong people leadership is essential for success.