Restaurant General Manager - Guest Experience Leader

Ramirez Hospitality Group; Highlands Ranch (CO); On-site; USD 70,000 - 95,000; Full time

Job summary

Los Dos Potrillos Highlands Ranch is seeking an experienced Restaurant General Manager to lead daily operations and ensure an outstanding guest experience. You will recruit, train, and supervise staff, oversee food quality, and implement restaurant marketing strategies while developing menus and controlling costs.

A strong background in food and wine, leadership, and customer service is essential to drive sales and guest satisfaction in a high-volume setting.

Qualifications

• Ideally, 5+ years of experience as a Restaurant General Manager or similar role.
• Ideally, 5+ years of experience customer service management.
• Extensive food and wine knowledge.
• Computer literacy.
• Familiarity with restaurant management software.
• Experience in event planning.
• Strong leadership, motivational and people skills.
• Good financial management skills.
• Critical thinker and problem-solving skills.
• Team player.
• Good time-management skills.
• Great interpersonal and communication skills.

Responsibilities

• Manage and oversee the entire restaurant operation.
• Deliver exceptional guest services.
• Ensuring guest satisfaction.
• Plan new and update existing menus.
• Plan and develop the overall restaurant marketing strategy.
• Manage restaurant’s tech stack.
• Respond efficiently to customer questions and complaints.
• Organize and supervise shifts.
• Manage and lead staff.
• Develop hourly and salary staff.
• Hire new employees.
• Terminate employees when necessary.
• Training and evaluate staff performance.
• Manage food cost, forecast requirements, and maintain inventory.
• Manage restaurant supplies including smallwares.
• Control costs and minimize waste.
• Create and nurture a positive working environment.
• Implement innovative strategies to improve productivity, sales, and food quality.

Education

Culinary school diploma or BS degree in Business Administration

Tools

Restaurant management software

Job description

Los Dos Potrillos Highlands Ranch is seeking an experienced Restaurant General Manager to lead daily operations and ensure an outstanding guest experience. You will recruit, train, and supervise staff, oversee food quality, and implement restaurant marketing strategies while developing menus and controlling costs.

A strong background in food and wine, leadership, and customer service is essential to drive sales and guest satisfaction in a high-volume setting.