Restaurant General Manager — Growth, Ops & Guest Experience

Tim Hortons; New Albany (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Tim Hortons in New Albany, IN is seeking a General Manager to ensure the execution of all operational objectives that drive guest satisfaction and overall performance.

You will lead operational management, financial management and people management to maximize profits, control costs, and achieve sales targets while maintaining Always Fresh standards. The role emphasizes team development, policy implementation, safety and community engagement.

Responsibilities

• Ordering supplies and overseeing building maintenance, cleanliness and security
• Accountable for production of Always Fresh standards and waste levels
• Using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and administers payrolls
• Accountable for recruiting new team members, performance management including training and developing new and existing team members and motivating and encouraging team to achieve targets
• Builds the restaurants’ bench strength by identifying and developing high potential employees for progression to the next level
• Sets goals and objectives for his/her team
• Ensures ‘open door’ policy for all team members
• Has excellent communication skills – ensures ongoing day to day communication with all shifts through communication log or other means
• Provides open communication with General Manager and Restaurant Owner
• Responsible for restaurant compliance with all applicable legislation
• Ensures high standards of guest experience are maintained and demonstrated as a top priority
• Implements, and instills in their teams, company policies, procedures, ethics
• Handles guest complaints and queries with professionalism and concern
• Prepares reports and other performance analysis documentation
• Establishes relationships with the local community and undertakes activities which comply with the company’s corporate social responsibility programs
• Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
• Provides leadership and direction around waste management procedures

Job description

Tim Hortons in New Albany, IN is seeking a General Manager to ensure the execution of all operational objectives that drive guest satisfaction and overall performance.

You will lead operational management, financial management and people management to maximize profits, control costs, and achieve sales targets while maintaining Always Fresh standards. The role emphasizes team development, policy implementation, safety and community engagement.