Restaurant General Manager — Growth & Guest Experience Lead

Krg Holdings Llc; Pensacola (FL); On-site; USD 55,000 - 60,000; Full time

Job summary

Krg Holdings Llc, doing business as Jersey Mike’s Subs in Pensacola, FL, seeks a General Manager to lead daily restaurant operations and drive profitability while upholding brand standards. This full-time exempt role emphasizes guest satisfaction, staff development, and strategic planning.

The GM will manage schedules, coach team members, enforce policies, and implement promotions to maximize sales and ensure quality, safety, and cleanliness across the location.

Qualifications

• Must complete an 8–10 week Manager in Training program.
• Travel to training locations may be required.
• Must complete training before promotion to General Manager.

Responsibilities

• Identify and delegate responsibilities to management team and staff to ensure objectives are met and excellent service is consistently achieved.
• Implement and enforce company policies and procedures.
• Provide direction to management team and staff to achieve restaurant goals.
• Consistently review operations and manage staff to identify problems and opportunities for improvement.
• Provide coaching and feedback to employees and assess performance on an ongoing basis.
• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness.
• Monitor product and labor costs to stay within goals.

Skills

Leadership

Communication

Staff supervision

Budgeting

Time management

Customer service

Tools

Zenput

Job description

Krg Holdings Llc, doing business as Jersey Mike’s Subs in Pensacola, FL, seeks a General Manager to lead daily restaurant operations and drive profitability while upholding brand standards. This full-time exempt role emphasizes guest satisfaction, staff development, and strategic planning.

The GM will manage schedules, coach team members, enforce policies, and implement promotions to maximize sales and ensure quality, safety, and cleanliness across the location.