Restaurant General Manager

SSP America; Newark (NJ); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

401(k) Plan with company match

Comprehensive Medical Benefits

Quarterly Bonus Opportunities

Annual Super Bonus

Job summary

SSP America at Newark Liberty International Airport (EWR) is seeking a Restaurant General Manager to lead our full-service restaurant and coffee shop operations. You will manage guest experiences, coach a high-performing team, and uphold hospitality standards in a dynamic airport setting.

The role requires strong P&L accountability, cost control, and effective leadership to deliver exceptional guest satisfaction and operational excellence.

Qualifications

• Minimum 3 years of Restaurant General Manager level experience in a full-service w/bar environment, including P&L responsibility.
• Familiarity with MS Office Suite (Word, Excel, PowerPoint) and POS systems.
• Bachelor’s or Associate degree preferred (or equivalent coursework).
• Experience in full-service restaurants is required.
• Proven ability to manage conflicts, resolve challenges, and inspire teams in a fast-paced environment.
• Excellent verbal and written communication skills, including presenting to diverse audiences.
• Ability to prioritize tasks effectively while maintaining a focus on business goals and customer satisfaction.

Responsibilities

• Overseeing full-service restaurant and coffee shop operations at EWR Airport.
• Managing and developing a high-performing team through training and coaching.
• Ensuring hospitality, sanitation, safety, and adherence to company policies.
• Driving operational excellence by managing food and labor costs, maintaining shared P&L accountability, and running efficient shifts.
• Upholding company values while fostering a culture of collaboration and growth.

Skills

Team leadership

P&L management

Guest service

Operational planning

Budgeting

Education

Bachelor’s or Associate degree preferred

Tools

MS Office Suite

POS systems

Job description

Newark Liberty International Airport (EWR) | Smokehouse and Felina

• Competitive salary: $85,000 / year
• Quarterly Bonus Opportunities + Annual Super Bonus
• 401(k) Plan with company match
• Comprehensive Medical Benefits
• Career development and advancement opportunities in a fast-paced, dynamic airport environment

What You'll Do

As a Restaurant General Manager, you’ll lead the way in delivering exceptional guest experiences. Your responsibilities will include:

• Overseeing full-service restaurant and coffee shop operations at EWR Airport
• Managing and developing a high-performing team through effective training and coaching
• Ensuring outstanding hospitality, sanitation, safety, and adherence to all company policies
• Driving operational excellence by managing food and labor costs, maintaining shared P&L accountability, and running efficient shifts
• Upholding company values while fostering a culture of collaboration and growth

This position reports to the Operations Manager and plays a key role in ensuring a seamless and enjoyable dining experience for travelers.

• Minimum 3 years of Restaurant General Manager level experience in a full-service w/bar environment required, including P&L responsibility. Franchise experience is a plus.
• Familiarity with MS Office Suite (Word, Excel, PowerPoint) and Point-of-Sale (POS) systems.
• Bachelor’s or Associate degree preferred (or equivalent coursework).
• Experience in full-service restaurants is required.
• Proven ability to manage conflicts, resolve challenges, and inspire teams in a fast-paced environment.
• Excellent verbal and written communication skills, including presenting to diverse audiences.
• Ability to prioritize tasks effectively while maintaining a focus on business goals and customer satisfaction.

Why Join Us?

At EWR Airport, we’re more than just a team - we’re a family. You’ll have the opportunity to make a meaningful impact, grow your career, and thrive in an exciting, ever-changing environment.

Diversity Statement

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.