Restaurant General Manager

Jack Brown's Beer & Burger Joint; Norfolk (VA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401K plan

Leadership summit

Job summary

Jack Brown's Beer & Burger Joint is seeking a highly motivated Restaurant General Manager for our Granby St. location in Norfolk.

This role oversees day-to-day operations, leads front-of-house and kitchen teams, and drives profitability through strong leadership and business acumen. You will manage customer service standards, hiring, training, and performance evaluations while implementing strategic plans to meet sales and financial targets.

Qualifications

• Proven GM experience in a restaurant.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Solid knowledge of restaurant operations (FOH/BOH).
• Ability to manage multiple tasks in a fast-paced setting.
• Detail-oriented with high standards of cleanliness.

Responsibilities

• Lead, manage, and motivate a team, including hiring, training, and evaluations.
• Develop and implement strategic plans to meet and exceed sales goals and financial targets.
• Maintain a high level of customer satisfaction by ensuring exceptional service and resolving any customer issues or complaints.
• Oversee inventory levels, ordering and receiving supplies, and ensuring efficient utilization of resources.
• Enforce health and safety regulations, ensuring a clean and safe working environment.
• Monitor and analyze financial reports to identify areas for improvement and implement cost-saving measures.
• Collaborate with the marketing team to develop and execute promotional activities to increase awareness and drive customer traffic.

Skills

Leadership

Communication

Problem-solving

Operations knowledge

Multitasking

Detail-oriented

Fast-paced

Tools

POS systems

Job description

Jack Brown's Beer & Burger Joint is a well-established and popular restaurant in the heart of Granby St., known for its excellent food, extensive beer selection, and welcoming atmosphere. We are currently seeking a highly motivated and experienced Restaurant General Manager to join our team. As the Restaurant General Manager, you will play a crucial role in overseeing the day-to-day operations and ensuring the continued success of our establishment.

Your main responsibility will be maintaining the highest standards of customer service by leading and inspiring our front-of-house and kitchen teams. You will have the opportunity to showcase your excellent leadership and communication skills, while also utilizing your strong business acumen to drive profitability and growth.

Responsibilities

• Lead, manage, and motivate a team of staff members, including hiring, training, and performance evaluations
• Develop and implement strategic plans to meet and exceed sales goals and financial targets
• Maintain a high level of customer satisfaction by ensuring exceptional service and resolving any customer issues or complaints
• Oversee and manage inventory levels, ordering and receiving supplies, and ensuring efficient utilization of resources
• Implement and enforce all health and safety regulations, ensuring a clean and safe working environment
• Monitor and analyze financial reports to identify areas for improvement and implement cost‑saving measures
• Collaborate with the marketing team to develop and execute promotional activities to increase awareness and drive customer traffic

• Proven experience as a General Manager in the restaurant industry
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Extensive knowledge of restaurant operations, including front and back of house
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Detail‑oriented and able to maintain high standards of cleanliness and organization
• Proficient in using POS systems and other restaurant management software

Salary Range: $85,000-$90,000

Medical, Dental, Vision insurance offering paid by Jack Brown's- a $8,000+ value per year - effective 60 days after employment begins in a full‑time salaried management position

401K with 2% company match after one year of employment

Annual leadership summit with continued learning and growth opportunities