Restaurant Floor Supervisor: Guest Service Leader

Oth-Hotels-Resorts; Straban Township (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

OTH Hotels Resorts is seeking a Restaurant Supervisor to oversee daily restaurant operations, supervise front-of-house staff, and support the Restaurant Manager in delivering exceptional guest service. The role focuses on maintaining service standards, staff training, and efficient workflow in a fast-paced hospitality environment.

The position requires 2–3 years of restaurant experience (hotel/resort preferred) with 1 year of supervisory experience, strong leadership, and knowledge of POS

Qualifications

• Strong customer service skills with the ability to resolve issues effectively
• Ability to make quick, sound decisions in high-pressure situations
• Strong organizational skills and attention to detail
• Knowledge of payroll, revenue control, and reporting processes
• Familiarity with inventory control procedures
• Proficiency with POS systems
• Knowledge of suggestive selling techniques and staff training methods
• Strong food and beverage knowledge, including wine
• Ability to perform tip distribution and labor/revenue reporting
• Strong verbal communication and leadership skills
• Ability to support both operational and administrative functions

Responsibilities

• Supervise daily restaurant floor operations, including servers, bartenders, bussers, and hosts
• Ensure service standards are consistently met and guest expectations exceeded
• Monitor food quality, presentation, and timeliness of service
• Actively participate in service as needed to support team efficiency
• Provide excellent customer service and respond promptly to guest concerns
• Resolve guest issues professionally and efficiently to ensure satisfaction
• Maintain a visible presence on the floor to engage with guests and staff
• Assist with hiring, training, and onboarding of restaurant staff
• Provide ongoing coaching and support to improve team performance
• Lead pre-shift meetings and communicate service expectations clearly
• Step in as Manager on Duty when required
• Assist with scheduling staff based on business levels and forecasting
• Support payroll processing, tip distribution, and labor tracking
• Monitor revenue, control labor costs, and assist with reporting
• Assist with inventory management and control procedures
• Utilize POS systems efficiently and ensure staff proficiency
• Train staff on suggestive selling techniques to enhance revenue
• Maintain knowledge of food and beverage offerings, including wine, and train staff accordingly
• Ensure compliance with company policies, health regulations, and safety standards

Skills

Customer service

Decision making

Leadership

Communication

Organizational skills

Staff training

Problem solving

Education

High school diploma

Tools

POS systems

Payroll systems

Inventory control

Job description

OTH Hotels Resorts is seeking a Restaurant Supervisor to oversee daily restaurant operations, supervise front-of-house staff, and support the Restaurant Manager in delivering exceptional guest service. The role focuses on maintaining service standards, staff training, and efficient workflow in a fast-paced hospitality environment.

The position requires 2–3 years of restaurant experience (hotel/resort preferred) with 1 year of supervisory experience, strong leadership, and knowledge of POS