Restaurant Floor Manager: Lead Operations & Guest Experience

Alder & Ash; Seattle (WA); On-site; USD 52,000 - 78,000; Full time

Job summary

Alder & Ash in Seattle is seeking a Floor Manager to supervise staff and ensure an exceptional guest experience from opening to close.

You will lead daily operations, manage scheduling, and coordinate with Heart-of-House teams while maintaining health, safety, and cost controls. The role requires 2+ years of restaurant management, POS knowledge, and a strong customer focus; full-time, on-site with competitive pay.

Qualifications

• 2+ years in a managerial role in a restaurant setting.
• Knowledge of POS
• Timekeeping and Scheduling
• Knowledge of food safety and health regulations
• Customer-centric
• Ability to effectively handle employee relations.
• Acute business & financial acumen
• Knowledge of regulatory compliance requirements with wage & hour, scheduling, etc.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Oversee daily restaurant operations, including opening and closing procedures.
• Ensure compliance with health and safety regulations and food quality standards.
• Recruit, train, and manage restaurant staff on job responsibilities, safety protocols, and Company standards, especially in relation to steps of service.
• Implement and enforce Company policies and procedures.
• Foster a positive and collaborative work environment, promoting teamwork and driving job satisfaction.
• Monitor and assess performance by providing consistent coaching, performance reviews, and address any employee concerns.
• Schedule and coordinate shifts, ensuring adequate staffing levels to meet operational needs.
• Address employee concerns and grievances, escalating issues when necessary.
• Collaborate with Heart-of-House management, and other departments, to optimize workflow and resolve cross-functional challenges.
• Monitor inventory levels and coordinate with relevant departments and/or suppliers to maintain adequate stock.
• Monitor and manage budgetary goals, controlling costs without compromising quality.
• Handle guest inquiries and complaints with a focus on satisfaction and recovery of service.
• Generate reports including service recaps and other data as it relates to business trends.

Skills

Restaurant management

POS knowledge

Scheduling

Food safety

Customer focus

Employee relations

Budgeting

Regulatory compliance

Flexibility

Tools

POS Systems

Job description

Alder & Ash in Seattle is seeking a Floor Manager to supervise staff and ensure an exceptional guest experience from opening to close.

You will lead daily operations, manage scheduling, and coordinate with Heart-of-House teams while maintaining health, safety, and cost controls. The role requires 2+ years of restaurant management, POS knowledge, and a strong customer focus; full-time, on-site with competitive pay.