Floor Manager

Atlas Restaurant Group; Wilmington (DE); On-site; USD 55,000 - 70,000; Full time

Job summary

Atlas Restaurant Group in Wilmington, DE seeks a Floor Manager to assist the General Manager, Assistant General Manager and Restaurant Manager in overseeing daily restaurant operations.

The role emphasizes guest relations, staff coaching, closing duties, cash handling, and ensuring dining room readiness. A high school diploma and related experience with Atlas or similar concept are preferred to demonstrate proper protocol. Knowledge of wines and cocktail making is beneficial.

Qualifications

• High school diploma or equivalent required.
• At least 1 year experience with Atlas or similar concept in hourly role.
• Knowledge of wines is beneficial.
• Knowledge of cocktail making and spirits is beneficial.

Responsibilities

• Demonstrates and role-models the company’s Core Values and Leadership Principles.
• Handles guest concerns, complaints, and needs according to Company guidelines.
• Addresses guest and staff issues in the moment and sees to proper resolution.
• Maintains a presence in the dining room and service.
• Manages employee performance through coaching, recognition, and corrective action.
• Performs all closing responsibilities.

Skills

Service leadership

Guest relations

Cash handling

Staff coaching

Education

High school diploma or equivalent

Atlas exposure/1 year staff experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Exempt Wilmington, DE, US

GENERAL SUMMARY:

The primary responsibility of the Floor Manager is to assist the General Manager, Assistant General Manager and Restaurant Manager in overseeing the operations of the restaurant.

SUPERVISORY RESPONSIBILITIES:

Primary focus of daily guest and staff relations along with closing the restaurant

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

• Demonstrates and role-models the company’s Core Values and Leadership Principles
• Handles guest concerns, complaints, and needs according to Company guidelines
• Addresses guest and staff issues in the moment and sees to their proper resolution or involves appropriate supervisors
• Maintains a presence in the dining room and service
• Manages employee performance through coaching, recognition, and corrective action
• Reviews and enters daily Avero Logbook
• Performs all closing responsibilities
• Ensures accurate cash counting, checkouts, side work completion, setting of the dining room for next service, tip matrix input, safe reconciliation, and nightly drop
• Checks out hourly staff members; reviews tip out and side work
• Ensures cleanliness and upkeep of the restaurant
• Assists in maintaining par levels of linens
• Assists in organizing and moving beverage product in the absence of or in coordination with the Beverage Manager
• Takes responsibility for the management of front of house employees in the absence of or in conjunction with the General Manager and Assistant General Manager
• Attends and contributes to weekly manager meetings
• Makes recommendations to the Company on ways to improve as needed

EDUCATION AND EXPERIENCE:

• Should be able to properly execute and demonstrate all duties of servers, bussers, food runners, bartenders and hosts in order to teach proper protocol.
• Requires a high school diploma or equivalent, and/or 1 year of tenue/experience with Atlas or similar concept while exceling in an hourly role;
• Knowledge of wines is beneficial;
• Knowledge of cocktail making and spirits is beneficial.